Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic
PAU LEVESQUE

PAU LEVESQUE

Vitry-Sur-Siene

Summary

Passionate hotel management graduate looking for a management training program in the rooms division at an internationally renowned luxury hotel. Also interested in roles related to the Front Office department (Guest Services, Guest Experience, Front Desk, Concierge).

Overview

3
3
years of professional experience

Work History

Guest Services Intern

Four Seasons Hotel George V
Paris
02.2025 - 08.2025
  • HotSos, Opera PMS, Golden, Excel, and Word.
  • Ensuring the service given is always up to LQA and Four Seasons standards.
  • Department ambassador for the platform, 'Engage'.
  • Cross-training in the following departments: Concierge, Guest Experience, and Housekeeping.

Guest Services Agent

Four Seasons Resort Mallorca at Formentor
Mallorca
06.2024 - 10.2024
  • First point of contact with guests, welcoming, and escorting them.
  • Assisting guests with hotel information and coordinating with the concierge and front desk team for guests' experiences.
  • Managing front-drive cars and parking flow.
  • Luggage management, valet parking service, shoe polishing service, and golf cart service.
  • Ensuring the service given is always up to LQA and Four Seasons standards.

Guest Experience Intern

Hotel Zoetry Mallorca 5* Hyatt Inclusive Collection
Llucmajor
05.2023 - 07.2023
  • Coordinate with the kitchen and front desk on amenity procedures.
  • Responsible for the personalized, handwritten welcome cards.
  • Assist at breakfast for a smooth, seamless service.
  • Ensuring guest satisfaction and following up with possible complaints and inquiries.
  • Arranging activities, private transfer transportation, experiences, and restaurant reservations tailored to guests' needs.

Front Desk Agent

Hotel Cala Gran Gavimar Hotels & Resorts
06.2022 - 09.2022
  • Welcome guests, handle check-ins/check-outs, respond to inquiries, and resolve complaints to ensure a positive guest experience.
  • Manage room reservations, process payments, and maintain guest records using hotel management software.
  • Coordinate with housekeeping, maintenance, and other departments to meet guest needs, and ensure smooth operations.
  • Ensure guest privacy and security, monitor safety procedures, and manage accurate billing and financial transactions.

Education

International Hotel Management -

Escola D'Hoteleria De Les Illes Balears
Palma De Mallorca
09-2025

High School Diploma -

IES Llucmajor
Llucmajor, Palma De Mallorca, Spain
07-2019

Skills

  • Excel, Word, PowerPoint
  • Opera PMS
  • Golden
  • HotSos
  • Driver Licence B

Languages

Spanish (Native), English (Fluent), French (Native), Catalan (Native)

Languages

Spanish
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Catalan
Proficient (C2)
C2
German
Elementary (A2)
A2

Timeline

Guest Services Intern

Four Seasons Hotel George V
02.2025 - 08.2025

Guest Services Agent

Four Seasons Resort Mallorca at Formentor
06.2024 - 10.2024

Guest Experience Intern

Hotel Zoetry Mallorca 5* Hyatt Inclusive Collection
05.2023 - 07.2023

Front Desk Agent

Hotel Cala Gran Gavimar Hotels & Resorts
06.2022 - 09.2022

International Hotel Management -

Escola D'Hoteleria De Les Illes Balears

High School Diploma -

IES Llucmajor

Similar Profiles

CREATE PROFILE
PAU LEVESQUE