Summary
Overview
Work History
Education
Skills
Strengths
Languages
References
Hobbies and Interests
Personal Information
Timeline
Generic

Patrizia ABATE

Versailles

Summary

Experienced in managing customer service operations on both national and international levels, with a strong emphasis on multicultural engagement and project success. Proven track record of improving operational efficiency and compliance, resulting in enhanced service quality and elevated customer satisfaction. Adept at strategic problem-solving and promoting teamwork across various departments to meet organizational targets.

Overview

24
24
years of professional experience

Work History

Team Leader Business Support

CSI Leasing EUROPE
Boulogne-Billancourt
12.2018 - Current
  • Team of 2 people.
  • Internal reorganisation, recruitment and training of teams in the Operations Department.
  • Quality control and compliance of the complete leasing documentation including all steps and processes of credit, pricing, terms and conditions, financing.
  • Monitoring of legal developments and changes in leasing documentation.
  • Customisation of leasing solutions services according to customer specifications.
  • Support of non-standard issues.
  • Improving the process and handling of leasing documentation including the credit, pricing and financing steps and processes.
  • Monitoring of legal developments and changes in the documentation of leasing contracts.
  • Customisation of leasing solution services according to customer specifications.
  • Simplification of product and process management of leasing products and services.
  • Organisation of training sessions according to team as per individual needs.
  • Monitoring of the activities and performance of the team to improve the quality of service to internal and external customers.
  • Follow up of the activity and services of third parties (suppliers, partners, financiers, intermediaries).
  • Management of local and international contracts.
  • Member of the Management Committee.
  • Support to Salesforce sales and operations.
  • User tests IT support for new service developments and internal SAP work tools.
  • Country coverage: France, Belgium and the Netherlands.

Customer Service Director South Europe & Africa

Interface Europe SAS
Paris
01.2008 - 12.2016
  • Team of 12 people, multicultural and multidisciplinary, South Europe and Africa region, turnover of 80 million euros.
  • Internal reorganization, recruitment and training of teamsGuarantee service excellence and customer experience by continuously improving the offer and processes.
  • Leading meetings with the Customer Service and Sales teams on the management of activities and projects.
  • Member of the Management Committee, coordination and achievement of objectives.
  • Tender management.
  • Implementation of the new ERP for Europe, Middle East and Africa, project duration 2 years.
  • Development of the African market in collaboration with the Sales Department.
  • Logistics and financial coordination for Africa, Documentary credits.
  • Countries coverage: France, Spain, Italy, Portugal, Greece, Turkey, South Africa, Kenya, Egypt, Morocco, Tunisia, Angola, Cameroon, Niger.

Customer Service Manager Spain, Italy & Portugal

Interface Europe SAS
Paris
01.2007 - 01.2008
  • Team management, my role is to find operational and organizational solutions.
  • International logistics manager.
  • Pilot in European projects: new European distribution model, change of ERP for the entire industrial, commercial and financial chain.
  • Countries coverage: Spain, Italy & Portugal.

Customer Service Spain, Italy & Portugal

Interface Europe SAS
Paris
01.2001 - 01.2007
  • Implementation and control of quality processes.
  • Application and enhancement of the new service offer to can be adapted internationally.
  • Manage the customer portfolio and orders from quotation to payment.
  • Countries coverage: Spain, Italy & Portugal.

Education

Master's Degree - Advertising & Marketing

University Institute
Venezuela
01.1999

PhD - Pharmacy

Santa Maria University USM
Venezuela
01.1997

Skills

  • Team performance enhancement
  • Multicultural management
  • Project management
  • Key account oversight
  • International trade and logistics
  • Operational performance control
  • Transversal leadership
  • Business strategy development
  • Diplomacy and negotiation
  • Emotional intelligence
  • Problem-solving expertise
  • Operations management
  • Global customer services
  • IT leasing management
  • Multicultural team leadership
  • Team leadership skills
  • Regulatory compliance expertise
  • Process improvement strategies
  • Data analysis capabilities
  • Customer service excellence
  • Contract management skills
  • Sales support functions
  • Performance monitoring techniques
  • Change management

Strengths

  • Communication and relationship
  • Leadership
  • Multicultural

Languages

  • English, Full professional
  • Italian, Full professional
  • French, Full professional
  • Spanish, Native or bilingual

References

  • Denys Mettais Cartier, General Manager South Europe, Interface Europe SAS, dmettaiscartier@gmail.com
  • Mark Haverlach, Vice President Commercial Business Operations EAAA, Interface Europe SAS, mark.haverlach@interface.com

Hobbies and Interests

  • Traveling
  • Historical novels & detective stories
  • Classical & World Music, Comedy & Theater
  • International Cooking

Personal Information

  • Age: 52
  • Nationality: Italienne

Timeline

Team Leader Business Support

CSI Leasing EUROPE
12.2018 - Current

Customer Service Director South Europe & Africa

Interface Europe SAS
01.2008 - 12.2016

Customer Service Manager Spain, Italy & Portugal

Interface Europe SAS
01.2007 - 01.2008

Customer Service Spain, Italy & Portugal

Interface Europe SAS
01.2001 - 01.2007

Master's Degree - Advertising & Marketing

University Institute

PhD - Pharmacy

Santa Maria University USM

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Patrizia ABATE