PATRICK OFFEI SAKYI
Doha
Summary
Dynamic individual with hands-on experience in Customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bell Host
Qatar Airways
05.2022 - Current
- Meeting and greeting premium customers(First class and Business class passengers) travelling with Qatar Airways, and assisting them by manually transporting their luggage to the check-in counters
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Answered customer questions about hours, seating, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Customer Service Representative
Moon Touch Travel Agency
12.2018 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Agent Assistant
Passion Air
09.2014 - 11.2018
- Supported sales initiatives by upselling products and services during customer interactions.
- Assisted in the development of training materials to improve team performance and customer service skills.
- Handled confidential information with discretion, adhering to company policies regarding privacy protection.
- Provided reliable backup support for colleagues during peak periods or absences, maintaining service levels.
Education
Diploma - Ticketing
CRYSTAL GALAXY COLLEGE
Accra, Ghana01.2019
Diploma - Information Technology
NIIT GHANA
Accra, Ghana01.2018
Wassce Certificate - General Science
ACCRA ACADEMY SENIOR HIGH
Accra, Ghana01.2013
Skills
- Effective Time Management
- Team Collaboration
- Multitasking proficiency
- Customer Service
- Adaptable to change
- Professional Appearance
- Detail Oriented
Languages
English
Certification
- Hub Customer Handling, Qatar Airways Group, May 2022
Timeline
Bell Host
Qatar Airways
05.2022 - Current
Customer Service Representative
Moon Touch Travel Agency
12.2018 - 04.2022
Customer Service Agent Assistant
Passion Air
09.2014 - 11.2018
Diploma - Ticketing
CRYSTAL GALAXY COLLEGE
Diploma - Information Technology
NIIT GHANA
Wassce Certificate - General Science
ACCRA ACADEMY SENIOR HIGH
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