Patricia Duroseau

Context : Application manages the pick-up/delivery of +100k goods per day as well as route and truck management, provider and client information and invoicing, service pricing. In addition, the application exchanges information (EDI, EAI, API, Webservice) with over 20 systems external to the company.

• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed project status updates to stakeholders and executive management.
• Monitored project performance to identify areas of improvement and make adjustments.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Maintained open communication by presenting regular updates on project status to customers.
• Facilitated workshops to collect project requirements and user feedback.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated with stakeholders to define project objectives and criteria.
• Generated standard and custom reports to provide insights into business performance.
• Analyzed data to identify root causes of problems and recommend corrective actions.

Context : Migration of a legacy CRM to Salesforce

• Analyzede flows between a legacy CRM and the diverse systems with which it was interfaced in order to accompany the teams responsible for integration with the target CRM (Salesforce).
• Studies the functional specs of each system interfaced with the legacy: context transfer, field/object identification, architecture analysis and identification of technologies used (Web Services, Batches, APIs).
• Drafted specifications for the new legacy system.
• Provided support to Salesforce Integration team.
• API specifications (RAML – RESTful API Modeling Language).
• Collaborated with stakeholders to define project objectives and criteria.

Context : SaaS Web application for Europe-based doctors specialized in rare carcinomas. The application manages clinical data: medical records, medical questionnaires, medical images) and provides doctors with the capability to teleconference and review medical records in order to provide a diagnosis.

• Defined the vision and goals for the EURACAN (governing body) informational website.
• Defined the communication strategy and the target audience for the CPMS (Clinical Patient Management System) application.
• Executed Functional Analysis activities (User workshops, collaboration with the technical owners, specification, testing, training).
• Defined the Access Management process.
• Provided Level 3 Incident Management support.
• Worked independently and collaboratively in a team environment.

Context : Voice of the Customer (internal key business users) of a Global Electronic Document Management System (EDMS) in a qualified GxP environment for Industrial Operations of Sanofi Group. And as such, oversaw the successful implementation of the latest version of solution as per Operational Business needs.

• Owned and prioritized product backlog.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Managed implementation of new features by outlining specifications such as how, where and when each component would work.
• Validated user requirements specifications and system integration tests.
• Managed UAT phase (test strategy, planning, resources, test cases, and execution).
• Maintained a collaborative relationship and coordinated with business analysts and developers in order to achieve goals based on customer needs.
• Allocated and approved team resource usage.
• Oversaw preparation of communications (Newsletters, Official Emails, Knowledge Management SharePoint) to our internal customers.
• Piloted monthly Business Operational Committee meeting with customers(key users) to manage expectations and share project advancement.
• Cycle-V/Agile methodology.

Context: Business Analyst for the Global Electronic Document Management System (EDMS) in a qualified GxP environment for Industrial Operations of Sanofi Group.

• Managed the functional and technical version upgrade projects for the EDMS (D2/Documentum) application through.
• Hosted workshops with the customer to assess business requirements and determine software needs.
• Wrote effective documentation (user requirements specifications, functional specifications, training materials, application User Guide) for the application to deliver comprehensive sets of requirements and alignment with business objectives.
• Developed system integration tests plan, wrote test cases, and managed test execution for the application for accurate alignment with project standards.
• Provided support for UAT.
• Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Provided level 3 support and problem management: troubleshooted incidents reported by end-users to schedule system changes and identify permanent solutions.
• Was responsible for the Knowledge Management SharePoint page for the application which contained FAQs, and other application documentation such as the User Guide, instructions on how to open a ticket, contacts, etcetera).
• Cycle-V/Agile methodology.

Responsible for assisting with the managing a change project to automate a key global process related to the generation of barcodes (GUID) that contain key information about medical devices as dictated by the regulatory authorities.

• Defined user requirements specification and executed process mapping & analysis.
• Improved technical and administrative aspects of the implementation of a new technology and standards.
• Coordinated with international teams in Europe and the United States.

Context: Implemented and deployed a big-budget IT/secure communication project of + $2 million for the United States Federal Government for 20 field offices nationwide within the project constraints: time, cost, scope.

• Participated in weekly project advancement meeting with vendors, contractors and other stakeholders in order to achieve project deadlines.
• Coordinated with cross-functional teams.
• Monitored project progress, identified risks and took corrective action as needed.
• Analyzed and determined plan of action: short-term and long-term implementation strategies for the field offices.
• Wrote situational reports and recommendations for next-steps/action for internal and external stakeholders.
• Reported regularly to managers on project budget, progress and technical problems.
• Managed the customer (field office) relationship by maintaining open communication by presenting regular updates on project status.
• Knowledge Management via SharePoint regarding the key administrative process related to the primary project.
• Increased dissemination of highly sensitive and time-delicate information by 75% by bringing secure data connectivity to the remaining 15 of 20 subsidiaries through execution of a customized approach for implementation at each subsidiary.
• Increased visibility and efficiency by +40% for a key administrative process without increasing costs or resource consumption through the development of a work-flow process.
• Created a best practice with my work-flow process and it is being used by another office within the agency.