A capable, results orientated management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
Hi, I’m
Pascale PORÉE
Senior Workplace Experience Manager & Culture Expert
Summary
Overview
20
years of professional experience
Skills
- Excellent time management skills
- Analytical and Critical Thinking
- Process improvement specialist
- Effective workflow management
- Diversity Awareness
- Influencing & Negotiating
- Adherence to high customer service standards
- Forecasting & Finance
- Analysis & Decision-making
- Leading Change
- Real Estate & Property Management
- Problem-Solving
Education
University of South FloridaTampa, Florida
Certificate of Completion from Diversity, Equity & Inclusion in The Workplace
06.2021
University Overview
- Emotional Intelligence
- Stereotypes & Biases
- Understand your Organization
- Future of your Organization through D&I
- Recruitment & Retention
- Community Outreach
- Sustainable Business Model
Harvard Business School OnlineBoston, MA
Certificate of Completion from Executive Education Program: Leadership & Culture
03.2020
University Overview
Leadership Courses:
- Becoming a Great Leader
- Leading Change
- Building Resilience
- Making Tough Decisions
Culture Courses:
- Driving Innovation
- Establishing Customer Trust
- Building Diverse Teams
- Creating Local Value
IFAM Business SchoolParis
BBA from International Strategic Management
06.2003
University Overview
- 3.4 GPA
- Recipient of IFAM's Scholarship
- Coursework in Operations Management
- Coursework in Business Administration, Finance and Marketing
- Member of BDE Club
- Progressive Leadership Experience
- Process Improvement Strategies
Work History
Polène
Senior Lead Workplace & Facilities
11.2024 - Current
Job overview
- Global Workplace Operations & Expansion: Managed workplace services across Polène’s headquarters and international retail locations worldwide, ensuring operational excellence and brand consistency. Successfully opened new offices in New York and Tokyo. Collaborated with HRBPs to design and implement structured onboarding and offboarding processes, enhancing employee experience and operational efficiency. Also led internal communications for all workplace/HR-related initiatives, ensuring clarity, engagement, and alignment across the teams.
- Strategic Workplace Experience: Designed and implemented a workplace strategy enhancing employee experience, ensuring workspaces reflect Polène’s brand identity, creativity, and functionality.
- Facilities & Real Estate Management: Oversaw the "after-move" transition to a new 3,500m² headquarters in Paris, optimizing space planning, GPA, snag lists, and supplier contracts to support Polène’s growth.
- Lease Exit Strategy & Asset Optimization: Led negotiations to secure a new tenant for Polène’s former offices following an early lease termination, minimizing financial impact and ensuring a smooth handover in alignment with operational timelines.
- Team Leadership & Development: Managed and mentored 2 direct reports, fostering an efficient and welcoming work environment.
- Event & Community Management: Designed and executed an internal events strategy and immersive trips to Polène’s factory in Ubrique (Spain), aimed at strengthening team cohesion across headquarters and retail teams worldwide, while deepening employees' connection to craftsmanship, the very essence of Polène’s identity.
- Operational Efficiency & Cost Management: Supervised and redefined workplace and facility OPEX/CAPEX budgets, bringing greater structure and coherence to spending. I streamlined and detailed cost allocations to align with workplace operations, facilitating smoother collaboration with accounting and financial control teams.
- Health, Safety & Environmental Compliance (HSE): Ensured regulatory compliance across locations, leading safety audits, implementing risk prevention strategies (DUERP), and enhancing waste management , energy efficiency & sustainability initiatives through vendors.
- Service & Vendor Management: Oversaw end-to-end management of vendor relationships across all workplace services, including maintenance, cleaning, security, IT infrastructure, planting, and office supplies. Negotiated and structured contracts to ensure service excellence and cost optimization, while addressing the specific operational needs of Polène’s Paris HQ, including the management of internal prototyping workshops requiring tailored technical and facility support.
- Logistics & Travel Management: Authored and deployed the Group Travel Policy to ensure consistency, cost control, and employee safety across all markets.
Spendesk
Head of Workplace & Culture
03.2022 - 12.2022
Job overview
- Managed global workplace operations across six offices (Paris, Lyon, Nantes, London, Berlin,
Hamburg) and two co-working spaces, ensuring smooth day-to-day operations. - Led and mentored a team of three direct reports across Paris, London, and Berlin, fostering
engagement and productivity through strategic workplace initiatives. - Defined and executed the Workplace & Culture strategy, ensuring alignment with company
values, mission, and vision, and enhancing employee experience. - Acted as a key liaison between employees, C-level executives, and the CEO, identifying and
addressing cultural and operational challenges to drive business success. - Developed internal engagement programs, including Spendesk Connect, town halls, and monthly
office events, to strengthen the emotional connection between employees and leadership. - Spearheaded the opening of Spendesk's London office, defining the workplace identity to boost
employee engagement and optimize hybrid work strategies. - Optimized office spaces across London, Nantes, Lyon, and Hamburg, implementing
cost-effective real estate decisions aligned with business growth. - Launched a global travel solution, creating standardized travel policies and supplier partnerships
to streamline corporate travel, reduce costs, and enhance employee experience. - Managed and controlled OPEX budgets per country, ensuring financial efficiency while
maintaining a high standard of workplace experience. - Led market expansion efforts in Spain and Italy, setting up workplace operations to support
business growth. - Oversaw workplace programs such as EHS, maintenance, food & beverage, ensuring compliance
with global standards and enhancing employee well-being. - Streamlined operational processes by implementing data-driven tracking and performance
monitoring systems to improve workplace efficiency
Voodoo
Senior Workplace Manager EMEA, APAC & CANADA
04.2021 - 12.2021
Job overview
- Managed 13 offices globally (Paris, Toulouse, London, Barcelona, Berlin, Amsterdam, Istanbul, Singapore, Shanghai, Beijing, Tokyo, Vancouver, Montreal), ensuring seamless workplace operations and employee experience.
- Defined and implemented the Workplace Experience vision and mission, driving a successful hybrid work model and fostering an inclusive company culture.
- Led a team of 5 workplace associates and 1 event officer, enhancing operational efficiency and engagement.
Spearheaded the launch of Voodoo’s first headquarters (7,000 m² in a historic Parisian building, 600 seats) within a tight 4-month deadline. - Launched a global travel solution, optimizing travel policies and supplier partnerships to enhance cost efficiency and employee experience.
- Oversaw real estate portfolios and facilities services, optimizing space planning, lease negotiations, and headcount growth anticipation.
- Managed EHS, maintenance, food & beverage, and workplace programs, ensuring compliance with global standards and enhancing employee well-being.
Uber France
Regional Facilities Manager West & South Europe
06.2018 - 12.2019
Job overview
- Managed facilities operations for 74 sites across 11 countries (France, Switzerland, Austria, Germany, Portugal, Spain, Italy, Croatia, Turkey, Greece, Israel), ensuring compliance with global workplace standards.
- Led real estate portfolio management, overseeing City Offices, Greenlight Hubs, Pop-Ups, Centers of Excellence, Elevate, JUMP, and Freight, optimizing space and operational efficiency.
- Launched Uber JUMP in five countries within six months, designing an efficient strategy to balance resources between warehouses and charging hubs, scaling to 10 operating sites with three more in development.
- Directed the first Uber Elevate research center outside the US, collaborating with government stakeholders, including French President Macron, to develop urban air mobility (flying drone technology) in Paris.
- Developed and implemented corporate workplace strategies, ensuring optimal occupancy, cost tracking, and efficient space utilization.
- Launched a global travel solution, standardizing corporate travel policies and vendor management to enhance cost efficiency and streamline travel logistics.
- Negotiated contracts and lease agreements with landlords and suppliers to optimize costs and ensure workplace continuity.
- Ensured operational excellence in key areas such as EHS, maintenance, food & beverage, aligning services with global best practices and employee well-being objectives.
- Partnered with business stakeholders across all sites to enhance daily workplace operations and improve employee experience.
- Workplace Services Outsourcing & Vendor Management: Led the strategic transition of all workplace services across Western & Southern Europe to CBRE, ensuring a seamless outsourcing process for 74 sites in 11 countries.
- Managed contract negotiations, service level agreements (SLAs), and operational handover, optimizing cost efficiency, service quality, and compliance with Uber’s global standards. Oversaw change management and communication strategies, ensuring business continuity and minimal disruption for employees during the transition.
Aramark @ Google France
Lead Facilities Manager
10.2015 - 01.2018
Job overview
- Managed facilities operations for Google's Paris offices, overseeing a 15,000 m² site with 800 employees and ensuring operational excellence across multiple buildings.
- Developed and implemented operational strategies and processes, optimizing soft services such as maintenance, security, cleaning, reception, and workplace experience.
- Led a cross-functional team, mentoring future leaders and fostering talent development within the organization.
- Defined and deployed workplace standards, performance metrics, and service-level agreements (SLAs), ensuring alignment with global REWS (Real Estate & Workplace Services) objectives.
- Provided strategic input on real estate decisions, managing office build-outs, expansions, consolidations, and acquisitions.
- Oversaw financial planning and budgeting, forecasting monthly and quarterly expenses while optimizing service levels and cost efficiency with vendors.
- Managed a network of 20+ vendor partnerships, ensuring high-quality service delivery and continuous process improvements.
- Led corporate workplace initiatives focused on diversity, accessibility, and employee well-being, aligning with Google's global culture and inclusion efforts.
- Spearheaded project management efforts, ensuring smooth delivery of Google’s workplace services, contracts, and strategic programs.
Marks and Spencer
Finance & Operations Manager
02.2011 - 11.2013
Job overview
- Led operational, financial, and technical projects related to the launch of Marks & Spencer France, ensuring seamless integration with the UK headquarters.
- Managed security, maintenance, and workplace services, ensuring optimal working conditions for employees and compliance with operational standards.
- Developed and executed strategic plans for store layouts, renovations, and operational efficiency, leveraging technological, financial, and environmental insights.
- Supervised store openings and renovations, overseeing building works, safety commissions, and final approvals to ensure timely and compliant project delivery.
- Controlled store operating budgets and capital investments, ensuring financial discipline and alignment with UK headquarters’ financial objectives.
- Negotiated and managed contracts with external service providers, optimizing costs and ensuring high-quality service delivery.
- Recruited, trained, and developed management teams, implementing KPI-driven performance management, coaching, and leadership programs.
- Conducted internal audits on IT equipment, financial operations, and legal compliance, ensuring adherence to company policies and regulatory requirements.
Esprit de Corp France SA
Business & Logistic Manager
08.2008 - 01.2011
Job overview
- Led loss prevention strategies and managed annual stock inventory planning, achieving shrinkage reduction targets by implementing proactive loss prevention measures.
- Supported store openings, renovations, and closures, overseeing stockroom setup, staff training, and inventory management to ensure operational efficiency.
- Collaborated with the European Stock Controller, ensuring compliance with company-wide stockroom procedures and optimizing storage space and inventory flow.
- Managed on-site stockroom organization and training, ensuring adherence to inventory management standards and providing strategic feedback to retail leadership.
- Served as IT Project Lead for SAP implementation across France, Belgium, Luxembourg, Switzerland, and Spain, acting as PDA Key User and coordinating deployment with EPS teams in Düsseldorf.
- Trained and supported retail teams on new IT systems and inventory tracking processes, ensuring a seamless transition to SAP-based logistics operations.
- Acted as the primary contact for retail stock, inventory management, and logistics in France, troubleshooting operational challenges and optimizing processes.
- Developed and implemented efficiency-boosting initiatives to enhance outlet store operations, ensuring better alignment with wholesale business objectives.
KFC France & Starbucks France
General Manager/ Store Manager
01.2005 - 07.2008
Job overview
- Managed business operations in alignment with company policies and financial objectives, optimizing sales performance, operational efficiency, and profitability.
- Forecasted labor needs and scheduled staff, ensuring cost-effective workforce management while maintaining service quality.
- Recruited, trained, and developed teams, implementing performance standards and coaching programs to enhance employee growth and customer service excellence.
- Led team management in a high-paced, complex restaurant environment, ensuring consistent operational performance and adherence to quality standards.
- Investigated and resolved customer inquiries and complaints, applying a customer-first approach to maintain brand reputation and service excellence.
- Cross-trained and provided backup support for service managers, ensuring business continuity and leadership flexibility.
- Implemented service-level guidelines, optimizing call handling, response time, and issue resolution to enhance customer satisfaction.
- Owned team productivity management, driving workflow improvements to meet and exceed quality and efficiency goals.
- Designed and executed training programs on operating procedures, company services, and customer engagement strategies.
- Monitored key operational metrics, analyzing statistical reports to identify efficiency gaps and implement corrective actions.
Accomplishments
Accomplishments
- Won Spirit of the School award in 2003 at IFAM
- Drove record-high sales that elevated the store’s ranking in the company from #6 to #2 in inventory results in 2010 at Esprit
- Successfully recruited and trained 25 new operations service representatives which 22 of them became Assistant Manager within 2 years at Marks and Spencer
- Create the first partnership between Google and SESSAD in Paris (education services for children and teenagers suffering from autism syndromes)
- Member/Founder of the LGBTech community and worked on launching the first "Marche des fiertés" of Google in Paris in 2017
- Be an influencer for Elevate in August 2018, and created a new business and PR vision for the project convincing Uber Head of Aviation to follow me in setting new strategies and models
- Thanks to my previous work experience at Google Paris, i helped Uber for Business team to sign a contract with them. It took us 3 months to set the deal and after France, Google in EMEA signed another one with U4B. It is today the biggest contract of U4B in EMEA and they have been trying to sign Google for 4 years
- Launch the ERG Uber Able in Q1 2019, by educating and raising awareness to our French stakeholders and employees to increase recruitments of candidates suffering from all kind of disability. I launched with my team and the Clubhouse France a program of inclusion named "Un jour, un métier" for disable people in our 2 Paris Greenlights that help and support candidate to find a full time job
- I created a program with one of our vendor for people in very difficult situations to find a work within Uber and help them starting a new life. Those people survived different kind of trauma such as Boko Haram, being homeless, prison, etc... Today we have 14 workers in all of our Greenlights in France benefiting from this program
- Launched JUMP in Paris in less than 72h and make the activity become the World #1 Nemo business in Uber in less than 1 month, reaching 1M rides in 5 weeks! Germany ranked as World #2 Nemo!
- In 12 months, i scaled up the entire region's sites with only 8 headcounts to help the business reach a 8M€ contribution, making Western & Southern Europe the most profitable region in Uber outside of US
- In April 2018, i've been nominated as Pride@Uber Lead for France and i launched the Paris Chapter in September 2019, opening the ERG launch to other companies and partnering with SOS Homophobie
- In 2020, I obtain a Certificate of Completion as part of an Executive Education Program in Leadership & Culture from Harvard Business School Online
- In 2021, I obtain a Certificate of Completion in Diversity, Equity & Inclusion from the University of South Florida
- In 2021, during the pandemic, I manage the opening of 7500 sqm for Voodoo first headquarter in one of the most historical building in Paris (La Poste du Louvre) in less than 3 month and saving >500K€ in total project cost. It was a real challenge considering the deadlines and all the disruptions in supply of raw materials. In March 2023 this office received the award winning for Best Office Space in France.
- Closing 8 offices worldwide in summer 2021 after Voodoo reorganization in Studio strategy
- Open new market in China for Voodoo during the pandemic with 2 offices in Shanghai and Beijing
- Set up 4 month training and coaching sessions to my WX team to bring their office management experience to workplace and facilities expertise level
- In 2022, launch 2 new markets for Spendesk in Italy and Spain
- Create for both Voodoo & Spendesk global WX & Culture strategy and vision for an hybrid workspace in line with CEO vision and company's Culture
- Create for both Voodoo & Spendesk a global internal event strategy for an hybrid workspace including inspirational talks in line with company's Culture
- Create for both Voodoo & Spendesk global WX operating costs and structure OPEX & CAPEX
- Create volunteering projects in Corporate Social Responsibility for Spendeskers
- Enhance sustainability through Workspace including building maintenance, energy saving plan, carbon footprint while travelling for offsite, waste management, and equipments sourcing
- In September 2022, the Spendesk global offsite reunited 500 employees from all around the world in Biscarrosse (near Bordeaux). We had to organize everything from A to Z in less than 4 months, with many many issues (budgets, venue, logistics, wild fire in the region, technical, etc). At the end, it was amazing! My best global offsite in my career. All was so smooth no one felt the volume of 500 participants, and the survey from our employees reached 4.8/5 of satisfaction!
- eNPS of 4.7/5 for workplace in December 2022 at Spendesk
- Support the People and Legal department in creating Spendesk's Code of Conduct working hand in hand with all C-level
Timeline
Senior Lead Workplace & Facilities
Polène
11.2024 - Current
Head of Workplace & Culture
Spendesk
03.2022 - 12.2022
Senior Workplace Manager EMEA, APAC & CANADA
Voodoo
04.2021 - 12.2021
Regional Facilities Manager West & South Europe
Uber France
06.2018 - 12.2019
Lead Facilities Manager
Aramark @ Google France
10.2015 - 01.2018
Finance & Operations Manager
Marks and Spencer
02.2011 - 11.2013
Business & Logistic Manager
Esprit de Corp France SA
08.2008 - 01.2011
General Manager/ Store Manager
KFC France & Starbucks France
01.2005 - 07.2008
University of South Florida
Certificate of Completion from Diversity, Equity & Inclusion in The Workplace
Harvard Business School Online
Certificate of Completion from Executive Education Program: Leadership & Culture
IFAM Business School
BBA from International Strategic Management
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