Pankaj DWIVEDI
RETAIL STORE DIRECTOR
Lyon,69
Summary
Demonstrates strong analytical, communication, and team management with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Director of Store Operations
Retail Store
08.2021 - Current
- Analyzed sales data to identify trends and make informed decisions on product assortments and merchandising strategies.
- Maximized profitability by identifying underperforming areas within the business and implementing targeted improvement plans
- Launched successful promotional events, driving increased foot traffic and sales revenues during peak periods.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
Retail Store Director
System U
08.2021 - Current
- Organize all store operations and assign responsibilities to staff
- Monitor stock levels and purchases
- Plan and supervise promotional events or in-store displays
- Analyze sales and revenue reports and make forecasts
- Handle customer complaints to maintain the store's reputation
International Business Development Manager
Agriculture Concepts
09.2020 - 06.2021
- Cultivated strong relationships with key stakeholders in target markets, fostering trust and collaboration.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Conducted comprehensive market research to identify emerging trends and potential areas for business growth.
- Collaborated with internal teams to develop customized solutions meeting the unique needs of each client or market segment.
Export Sales Representative
TUFFIGO RAPIDEX
09.2019 - 08.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Participated in trade shows and conferences to network and generate leads.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Implemented CRM tools to track customer interactions and sales progress.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
CRM Project Manager
TUFFIGO RAPIDEX
07.2018 - 07.2019
- Coordinated seamless integration of third-party applications with the CRM platform, expanding its capabilities to better serve business needs.
- Collaborated with cross-functional teams to implement CRM customizations, resulting in enhanced user experience and productivity.
- Delivered end-user training on CRM functionalities, increasing employee adoption rates and maximizing software ROI.
- Played a key role in the selection and implementation of new CRM software by participating in vendor evaluation, testing, and decision-making processes.
- Developed comprehensive reports and dashboards for stakeholders, providing valuable insights into business performance.
Intern Marketing and Commerce Export
TUFFIGO RAPIDEX
07.2018 - 01.2019
Marketing and Sales Assistant
TATA CHEMICALS LTD.
08.2016 - 04.2017
- Visiting dealers and participation in meetings
- Promotional activities and banner design of the brand (fertilizer and pesticide)
- Writing reports, company brochures and similar documents
Education
Bachelor of Science - AGRIBUSINESS
AKS UNIVERSITY
SATNA, INDIA 04.2012 - 01.2016
Master of Science - Agricultural Business And Management
École Supérieure D'Agricultures
Angers, France 04.2017 - 01.2019
Skills
Retail merchandising strategies
Promotions planning
Budget management
Marketing initiatives
Workforce engagement
Customer interaction skills
Customer service
Certification
Salesforce Certified Administrator (CRM)
Social Networks
www.linkedin.com/in/pankajdwivedi-inde, https://twitter.com/pankajdwivedi49, pankzxox
Accomplishments
- Achieved SALESFORCE ADMINISTRATOR certificate.
Timeline
Director of Store Operations
Retail Store
08.2021 - Current
Retail Store Director
System U
08.2021 - Current
International Business Development Manager
Agriculture Concepts
09.2020 - 06.2021
Export Sales Representative
TUFFIGO RAPIDEX
09.2019 - 08.2020
CRM Project Manager
TUFFIGO RAPIDEX
07.2018 - 07.2019
Intern Marketing and Commerce Export
TUFFIGO RAPIDEX
07.2018 - 01.2019
Master of Science - Agricultural Business And Management
École Supérieure D'Agricultures
04.2017 - 01.2019
Marketing and Sales Assistant
TATA CHEMICALS LTD.
08.2016 - 04.2017
Bachelor of Science - AGRIBUSINESS
AKS UNIVERSITY
04.2012 - 01.2016