Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Timeline
CustomerServiceRepresentative
OYI SAMUEL UZOCHUKWU

OYI SAMUEL UZOCHUKWU

Lagos

Summary

Experienced technical support professional with robust background in troubleshooting and client assistance. Consistently enhancing system functionality and resolves technical issues efficiently. Known for collaborative teamwork and adaptability in dynamic environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Solution Support Engineer

BLUE TURTLE TECHNOLOGY
01.2023 - Current
  • Company Overview: An innovative tech company providing data solutions
  • Increased user engagement by 37% by leading usability testing across 4 product cycles
  • Developed 15+ data-driven wireframes and prototypes, reducing feature development time by 20%
  • Boosted product-market fit score by 25% through strategic use of competitive data and UX research
  • Collaborated with developers and UI designers to solve navigation issues, reducing bounce rates by 30%
  • Monitored corporate KPIs, identifying gaps and improving performance across two business units by 18%
  • Integrated 3 entry-level staff through task cycles, cutting training time by nearly 40%
  • Enhanced mock-up designs based on post evaluation, raising customer satisfaction scores by 28%

Contact Center Consultant

STANBIC IBTC BANK
03.2022 - 12.2022
  • Company Overview: A leading bank providing financial services and solutions
  • Leveraged user feedback to enhance design strategy, leading to a 42% increase in feature adoption
  • Analyzed banking applications and user flow, identifying improvements and increasing session time by 18%
  • Onboarded and trained 8 new team members, enhancing overall output by 20%
  • Maintained a 95% satisfaction rate while handling an average of 90 client calls daily

Sales Intern

ROYAL FAMILY ACADEMY
11.2019 - 11.2020
  • Company Overview: An institution committed to academic excellence.
  • Streamlined financial data consolidation, cutting reporting time by 30%
  • Revamped legacy workflows, reducing task turnaround time by 22%
  • Diagnosed compliance gaps, prompting policy overhauls enhancing operational alignment by 18%
  • Closed 9 in 10 customer cases on first contact, improving client retention scores by 25%

Education

Bachelor of Science - Economics

Niger Delta University
Wilberforce Island, Nigeria
06-2019

WASSCE -

Hez-dike Mixed Secondary School
Awka, Anambra State
06-2013

Skills

  • Adobe XD proficiency
  • Hadoop-based analytics
  • Azure platform knowledge
  • Big data analytics
  • Skilled in EViews software
  • Proficient in Figma
  • Proficient in GCP tools
  • Advanced skills in Microsoft Office applications
  • Salesforce
  • SQL database management

Certification

  • Microsoft Certified – Azure AI Fundamentals
  • Data Visualization & Dashboard Essentials
  • Google Cloud Professional Data Engineer (in view)
  • Introduction to Data Analytics
  • Excel Essentials for Data Analytics

Accomplishments

  • User Engagement Improvement: Leading a project that significantly improved user engagement and product alignment with user needs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Work from home option

Timeline

Solution Support Engineer

BLUE TURTLE TECHNOLOGY
01.2023 - Current

Contact Center Consultant

STANBIC IBTC BANK
03.2022 - 12.2022

Sales Intern

ROYAL FAMILY ACADEMY
11.2019 - 11.2020

Bachelor of Science - Economics

Niger Delta University

WASSCE -

Hez-dike Mixed Secondary School

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OYI SAMUEL UZOCHUKWU