Ouannou Camélia
Bussy-Saint-Georges
Summary
Dynamic hospitality professional with extensive experience at Origano, excelling in guest relations management and team supervision. Proven ability to enhance customer loyalty through exceptional service and menu presentation. Skilled in POS system operation and adept at wine pairing, ensuring memorable dining experiences in high-volume settings.
Overview
2
2
years of professional experience
Work History
Head Waiter
Origano
02.2024 - 04.2025
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Backstage Café
02.2023 - 06.2023
- Greeted and seated guests, ensured smooth service from start to finish.
- Took detailed orders, made recommendations, and maintained clean dining areas.
- Suggested food/wine pairings and adapt the service to guest preferences.
Server
Cala Verde
11.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
French Baccalaureate - Economics & Social Sciences Equivalent
Lycée Martin Luther King
Bussy Saint Georges, France06.2023
Skills
- Menu presentation
- High volume dining
- Guest relations management
- Menu memorization
- Team supervision
- Wine pairing
- POS system operation
Languages
French
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Server
Cala Verde
11.2024 - 12.2024
Head Waiter
Origano
02.2024 - 04.2025
Server
Backstage Café
02.2023 - 06.2023
French Baccalaureate - Economics & Social Sciences Equivalent
Lycée Martin Luther King
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