Oualid Kharazi
Saint-Etienne
Summary
Energetic Field Service Engineer with 3,5-year background performing devices repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
5
5
years of professional experience
Work History
Field Service Engineer
The Binding Site
10.2020 - Current
- Responsible for installing Immunoassay devices at various healthcare facilities, laboratories, or research institutions
- Ensure that the installation process is accurate, and the devices are set up to meet the specific requirements and standards
- Manage the planning and scheduling of maintenance activities for Immunoassay devices
- Diagnose and address issues with Immunoassay devices, whether they are related to malfunctions, errors, or routine maintenance requirements
- Providing training sessions to end-users, such as laboratory technicians or healthcare professionals, is common
- Ensuring that users understand the proper operation, maintenance, and troubleshooting of Immunoassay devices contributes to their effective use
- Provide assistance over the phone, via email, or through on-site visits to resolve technical issues promptly
- Accurate and detailed documentation of service activities, including maintenance procedures and issue resolutions, is crucial
- Engineers often prepare reports on the status, performance, and usage of Immunoassay devices for internal records and customer feedback
- Keeping up to day with advancements in Immunoassay technology
- Collaborate with internal teams such as product development, quality assurance, and customer support to relay customer feedback, suggest improvements, and contribute to the overall enhancement of products.
Medical Functional Consultant (Internship)
Softway Medical Services
01.2020 - 06.2020
- Customer software training, explain to customers how the software works and respond to their request
- Software deployment on site, understand the expectations and desires of customers to best adapt the architecture of the software, ensure the proper functioning of the software.
Technical Knowledge Center (Internship)
Wassenburg Medical
06.2019 - 10.2019
- Setting up remote maintenance -Contact with customers to establish connections -Extraction, archiving and indexing of technicians' reports following the change of ERP, with the aim of creating a CMMS
Education
Master 2 -
Biomedical Engineering
University of Science Valrose, Nice01.2020
Master 1 -
Biomedical Engineering
University of Science Valrose, Nice01.2019
Biology -
Valrose University
01.2018
Skills
- Service Documentation
- Customer Service Management
- Computer software repair
- On-Site Support
- Repairing
- Customer Management
- Equipment installation
- Safety Planning
- Remote Support
- Technical Support
- Mechanical Troubleshooting
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Field Service Engineer
The Binding Site
10.2020 - Current
Medical Functional Consultant (Internship)
Softway Medical Services
01.2020 - 06.2020
Technical Knowledge Center (Internship)
Wassenburg Medical
06.2019 - 10.2019
Master 2 -
Biomedical Engineering
Master 1 -
Biomedical Engineering
Biology -
Valrose University
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