Othmane Antar
Tangier,90
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
11
11
years of professional experience
Work History
IT Support Engineer
Axis (pty) Ltd
09.2018 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
IT Support Specialist
Excis Ltd
06.2017 - 09.2018
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Production Machine Operator
Aptiv Automotive
11.2013 - 06.2017
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Maintained quality of product by checking labels, packaging and other factors.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
Education
High School Diploma -
Hassan 2 High School
Tangier07.2022
Technician Diploma - Information Technology
ISMONTIC
Tangier 07.2017
Skills
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Hardware diagnostics
- Patch management
- Software Upgrades
- Teamwork and Collaboration
Languages
Arabic
Bilingual or Proficient (C2)
French
Intermediate (B1)
English
Upper intermediate (B2)
Timeline
IT Support Engineer
Axis (pty) Ltd
09.2018 - Current
IT Support Specialist
Excis Ltd
06.2017 - 09.2018
Production Machine Operator
Aptiv Automotive
11.2013 - 06.2017
High School Diploma -
Hassan 2 High School
Technician Diploma - Information Technology
ISMONTIC
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