OMBELINE PARAGA-ATSAME
Customer Lifecycle Manager
Málaga
Summary
Autonomous and rigorous, my international experience has enabled me to and familiarize myself with different tools and techniques.
In search of new challenges, I'd like to join a company to which to which I can bring my dynamism and proactivity.
proactivity.
Certifications: Microsoft 365 Fundamental ''MS-900'' and Azure
Fundamental ''AZ-900
Overview
7
7
years of professional experience
Work History
Customer Lifecycle Manager SMB
Webhelp - Concentrix
08.2023 - 10.2024
- Understanding of the Customer Lifecycle: Knowledge of the five stages—reach, acquisition, conversion, retention, and loyalty. (Microsoft CRM MSX …)
- Analytical Skills: Ability to track and analyses each stage, assigning metrics to measure success and performance over time. (Lynx, CMAT, CST…)
- Strategic Planning: Developing strategies to improve customer experience and engagement at each stage of the lifecycle.
- Sales Funnel Management: Using tools like sales funnels to visualize the customer journey and identify areas for improvement. (Microsoft ERP MSX …)
- Customer-Centric Approach: Focusing on personalized customer experiences, as seen in the shift towards a customer-centric economy over the past two decades.
EMEA Business Development Specialist
Juniper Networks Project - Webhelp - Concentrix
04.2022 - 07.2023
- Juniper Networks is dedicated to dramatically simplifying network operations
- Optimizing IT experiences with Juniper Mist you save time and money, while allowing your departments to best align with business objectives
- Partners support, distributors, and system integrators
- Access to partners platform, profile publication and customer management
- Sales, technical advice, and purchase budget preparation
- Database support and reporting, CRM (SFDC, Outreach) and appointment management with sales teams
- Marketing campaign development
- Social Marketing, LinkedIn, Sales Navigator
- Search and recruitment of new business fronts
- Customer help desk service by phone, email, and Webchat
- Invitation to and attendance at product presentation events.
Business Development Representative
PEXIP
09.2021 - 01.2022
- My main role as a business development representative is to oversee a portfolio of assigned customers and develop new business from existing customer list and actively seek or new sales opportunities
- Call prospection for new sales opportunities and clients customer profiling.
Customer Service
Concentrix (Nike client support)
06.2018 - 01.2019
- Resolving customer inquiries by phone
- Provide appropriate solutions and alternatives to help the consumer
- Placing orders for/with the consumer if needed
- Process payment, manage invoice and statement queries
- Providing exceptional experience to consumer
- Providing expert advice on the company's extensive products
- Tracking of orders, returns, pick-up and advising customer of updates.
Customer Service
National Pen
10.2017 - 02.2018
- Resolve customer inquiries via email or telephone
- Provide appropriate solutions and alternatives in a timely manner and follow up on problem resolution
- Enter and manage orders received by email or phone
- Process payments, manage invoices and inquiries
- Maximize sales opportunities by thinking about up-selling
- Process customer orders and provide expert advice on the company's many products
- Track orders, returns, pick-ups and inform customers of updates.
Education
Two years technical degree - Customer Relations -
College of Management of Strasbourg
France06.2015
Skills
- Leadership
- Organizational capacity, advice, and guidance to teamwork
- Ease of adaptation to the work environment and operational resources
- Customer base management CRM (Salesforce, MSX, Lynx, CMAT)
- Self-control Critical mind
Additional Information
- Manga animation lover (A true Otaku)
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Timeline
Customer Lifecycle Manager SMB
Webhelp - Concentrix
08.2023 - 10.2024
EMEA Business Development Specialist
Juniper Networks Project - Webhelp - Concentrix
04.2022 - 07.2023
Business Development Representative
PEXIP
09.2021 - 01.2022
Customer Service
Concentrix (Nike client support)
06.2018 - 01.2019
Customer Service
National Pen
10.2017 - 02.2018
Two years technical degree - Customer Relations -
College of Management of Strasbourg
Similar Profiles
Haydaran BenjaballahHaydaran Benjaballah
CUSTOMER CARE AGENT at Qonto - Webhelp/Concentrix HellasCUSTOMER CARE AGENT at Qonto - Webhelp/Concentrix Hellas
Saurabh SharmaSaurabh Sharma
WFM Lead at Webhelp+ConcentrixWFM Lead at Webhelp+Concentrix
Adham HazainehAdham Hazaineh
Team Manager at WEBHELP-ConcentrixTeam Manager at WEBHELP-Concentrix