Oluwatosin AJAYI
Neuilly-sur-Marne
Summary
Driven by the passion and desire for excellence, I am a professional with a proven track record of building strong customer relationships. I am skilled at analyzing customer feedback to drive continuous improvement. I design and implement solutions that address customer concerns with a goal to enhance customer satisfaction and loyalty. I am an enthusiastic, creative, and proactive self-starter who has the ability to work independently and cooperatively with others. I am a versatile and result-driven individual with a resilient spirit.
Overview
3
3
years of professional experience
3
3
Certificate
3
3
Languages
Work History
Customer Relationship Manager
Konecta Group
07.2023 - 09.2023
- Liaise with customers to identify pain points and provide recommendations and solutions to meet their needs via phone calls, emails and live chats.
- Implemented automated workflows in Salesforce to streamline communication and ensure timely follow-ups with customers, enhancing engagement and responsiveness.
- Managed customer inquiries and issues efficiently and ensuring a seamless and positive customer experience.
- Promptly resolved customer complaints and escalate issues to other departments when necessary.
Marketing & Communications Manager
EKEDC
10.2019 - 08.2022
- Developed and implemented marketing strategies to differentiate the brand
- Organized marketing campaigns for the brand
- Recommended services offerings to key customers within my portfolio
- Resolved customer complaints and proposed long term solutions
- Tracked online brand mentions and industry trends to monitor brand perception
- Analyzed media engagement and brand mentions to make improvement recommendations
- Engaged with customers on social media platforms and scheduled content for all media platforms
- Organized customer engagement meetings
- Conducted research on current market trends and customer preferences.
- Analyzed consumer behavior data to inform targeted messaging efforts.
Social Media Intern
JIBODOT Fabrics
07.2016 - 09.2016
- Developed content for social Facebook, and Instagram
- Assisted in creating and executing social media campaigns to increase brand awareness.
- Monitored and analyzed engagement metrics across all channels to determine effectiveness of campaigns.
- Generated ideas for original content that resonates with target audience.
Education
Master in Management (MIM) - E-business & Digital Marketing
Consevatoire National Des Arts Et Métiers (CNAM)
Paris, France09-2023
Bachelor of Arts - Linguistics and Communication
Osun State University
Nigeria07-2019
Skills
- Internal & external communication
- Complaint Resolution
- Project Management
- Critical Thinking
- Team work
- Sales and marketing
Languages
English
First Language
French
Elementary (A2)
A2
Certification
- [Customer Success Management], [ LinkedIn] - [2024]
- [Managing Customers using Technology], [Alison] - [2022]
- [Introduction to Marketing Management], [Alison] - [2021]
Software
Salesforce
Talkdesk
Microsoft Office
SEMrush
Canva
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Associate Member of the Nigerian Institute of Public Relations
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Customer Relationship Manager
Konecta Group
07.2023 - 09.2023
Marketing & Communications Manager
EKEDC
10.2019 - 08.2022
Social Media Intern
JIBODOT Fabrics
07.2016 - 09.2016
Master in Management (MIM) - E-business & Digital Marketing
Consevatoire National Des Arts Et Métiers (CNAM)
Bachelor of Arts - Linguistics and Communication
Osun State University
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