Oluwafunto Esther ONIFADE
Reims
Summary
Customer-centric Hotel Front Desk Receptionist with expertise in check-in/check-out processes, reservation management, and guest service optimization. Highly productive and efficient in task completion. Skilled in communication, problem-solving, and adaptability to ensure guest satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Cleaning Janitor Agent
Pro Impec
Reims
05.2020 - Current
- Empty wastebaskets and trash containers.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Sweep, mop and vacuum floors of all areas.
- Report any damages found in the building premises to supervisors immediately for repair work.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Hotel Front Desk Receptionist
Novotel Hotel
Reims
02.2024 - 04.2024
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures and verified guest identification and credit card information.
- Processed payments for guest accounts and accepted cash or credit cards as payment.
- Manage the switchboard, transfer calls, and take messages as required.
- Coordinate daily operations, including check-ins and check-outs, room assignments, and customer special requests.
- Provide excellent customer service to ensure a positive experience for all hotel patrons.
Hotel Front Desk Receptionist
Hôtel de l'Est
Reims
11.2023 - 11.2023
- Performed routine cleaning and maintenance of lobby and common areas, restocking supplies and watering plants.
- Maintained accurate and up-to-date documentation of room availability and guest accounts, utilizing both manual and computerized systems.
- Provided excellent customer service by ensuring accurate reservation information.
- Handled customer inquiries and room requests through various communication channels including online, phone, and email.
Hotel Front Desk Receptionist
Novotel Suites
Reims
04.2023 - 06.2023
- Verified guest identification and credit card information while adhering to established check-in protocols.
- Facilitated guest payment processing by accepting both cash and credit cards as modes of payment.
- Issued room keys and ensured correct completion of necessary documents for registered guests.
- Documented room status, reservation details, and cancellations accurately.
Retail Sales Assistant
JouéClub
Reims
02.2023 - 02.2023
- Helped customers choose products based on their needs.
- Operated the cash register, accepted payment, and issued receipts.
- Informed customers of current sales promotions and discounts.
- Assist other departments when needed.
- Performed weekly cleaning duties such as dusting, mopping, and vacuuming.
Salesperson
La Cité Magique
Reims
01.2023 - 01.2023
- Organized and maintained the sales floor to showcase the latest products, leading to consistent revenue growth.
- Reset store displays for special events and seasonal merchandise changes.
- Replenished and arranged items to maintain appearance.
- Operated register, handled cash and processed credit card transactions.
Sales Assistant Intern
Bouchara Interiors
Reims
09.2019 - 09.2019
- Created product displays and maintained store shelves for optimal presentation of products.
- Collaborated with marketing team members to develop effective promotional campaigns for new products.
- Participated in product training sessions to stay up-to-date on features, benefits, and selling points.
- Used product knowledge to assist customers and suggest products.
Interior Decorator
Phuntors World
Lagos
01.2006 - 12.2015
- Created innovative design plans and concepts for diverse client projects, incorporating a wide range of materials, colours, textures, lighting, and furniture.
- Measured rooms accurately to ensure proper placement of furniture pieces and accessories.
- Managed the selection process for fabric, carpet, and wallpaper samples to ensure client satisfaction.
- Attended various interior decorating industry events like trade shows and conferences.
- Engaged in consultations with clients to ascertain their space design expectations and preferences.
Education
Professionnal Title: Hotel Receptionnist - Hospitality
LADAPT Marne Formation
Cormontreuil, France04.2024
Certification in Hospitality And Restauration - Hospitality
LADAPT Marne Formation
Cormontreuil, France06.2023
Certification in Customer Service - Customer Service
LADAPT Marne Formation
Cormontreuil, France02.2023
Diploma in Customer Relations - Customer Service Relations
ID Formations
Reims, France01.2021
DELF B1 Cadre Européen de référence pour les langues -
CIEF
Reims01.2021
Skills
- Reservation Management
- Payment handling
- Guest Reception
- Microsoft Office
- Guest check-in and check-out
- Hospitality services
- Effective Communication
- Fluent in French
- Task Prioritization
- Organizational Skills
- File Management
- Reservation Processing
- Teamwork and Collaboration
- Customer Service
- Office Organization
Languages
English
First Language
French
Intermediate (B1)
B1
Hobbies and Interests
- Sewing
- Cooking
- Reading Novels and research
Timeline
Hotel Front Desk Receptionist
Novotel Hotel
02.2024 - 04.2024
Hotel Front Desk Receptionist
Hôtel de l'Est
11.2023 - 11.2023
Hotel Front Desk Receptionist
Novotel Suites
04.2023 - 06.2023
Retail Sales Assistant
JouéClub
02.2023 - 02.2023
Salesperson
La Cité Magique
01.2023 - 01.2023
Cleaning Janitor Agent
Pro Impec
05.2020 - Current
Sales Assistant Intern
Bouchara Interiors
09.2019 - 09.2019
Interior Decorator
Phuntors World
01.2006 - 12.2015
Professionnal Title: Hotel Receptionnist - Hospitality
LADAPT Marne Formation
Certification in Hospitality And Restauration - Hospitality
LADAPT Marne Formation
Certification in Customer Service - Customer Service
LADAPT Marne Formation
Diploma in Customer Relations - Customer Service Relations
ID Formations
DELF B1 Cadre Européen de référence pour les langues -
CIEF
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