OLIVIER DECOBERT
Levallois-Perret
Summary
Highly-motivated international team player with desire to take on new challenges involving customer success and experiences. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Multitasking and time management abilities. Devoted to giving every customer and partner a positive and memorable experience.
Overview
34
34
years of professional experience
Work History
Customer Success Director, Onboarding Team Lead
SAP
Levallois-Perret
09.2018 - Current
- Implemented scalable and high touch strategies for securing deployed ACV and driving successful onboarding procedures
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Monitored team performance against targets, taking corrective action where necessary.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Customer Success Manager, Customer Experience
SAP France
09.2008 - 08.2018
- Developed and maintained relationships with customers to facilitate user engagement, adoption and satisfaction.
- Tailored engagement model for customers to ensure proper implementations, enablement.
- Definition and implementation of our customer engagement models throughout SAP acquisitions.
- Contributed to the creation of the Cloud Renewal Center for complex deals.
- Pioneered CSM representation in Saudi Arabia.
- Hosted the first international User Community events in France, Italy and Middle East (Dubai).
- Solutions covered: Hybris, Gygia, Emarsys, Frictionless, ByD, C4C.
- Main customers in Europe and Middle East: Atlas Copco, Saint Gobain, Faurecia, UAE Exchange, Vinci, Arcelor, Roca, Saudi Ceramics.
TQM Technical Quality Manager
SAP France
04.2007 - 09.2008
- Technical Quality Manager at major French energy providers EDF and GDF.
- Managed the Max Attention operations and supervised the onsite team's activities.
- Definition and delivery of the Service Plan in order to mitigate critical situation and optimize operations.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
SAP Platinum consultant
SAP France
09.2008 - 10.1999
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Extended competencies in the CRM, CPG, semiconductor, retail, automotive/telecom after sales and customer service area
- Solution Review specialist.
SAP Consultant in the USA
Bureau Van Djik, SAP partner
09.1996 - 09.1999
- Led international SAP deployments as the project lead
- Area of expertise: SD, SM, PS, FI, LIS
- L’Oréal / Carson Products, Savannah, GA
- Enforced ASAP implementation methodology
- Post-implementation assistance at the San Diego Data Processing Company
- SD Project leader
- International implementation of SAP, BURR BROWN Corporation, Tucson AZ
- (Company owned by Texas Instruments)
- Extension of the US core system in 9 countries (Europe and Asia)
- Complex cross-company trade from/to America/Europe/Asia
- Development of SAPSCRIPT layouts in 6 languages (including Kanji) in accordance with local legislations
- Barcode enabling
- LIS configuration, reporting
SD consultant
SAP France
09.1991 - 09.1996
- Consultant and teacher in the Sales and Distribution, and Electronic Data Interchange modules
- Mainframe and Server applications
- Product manager for EDI in France and leader of the French EDI user group
- Primarily working for UNILEVER Companies (Consumer Package Goods industry) in France (Astra-Calve) and Italy (2 years project at Sagit, Rome), and in Durban South Africa
- Strong development skills on pricing
- Project coordinator for the customer hierarchy development in SD R/3.
SAP SD Consultant
SAP AG
Walldorf
09.1990 - 09.1991
- Computer engineer - SAP International training program
Education
Master’s degree in European Business and Marketing (MSG) -
Maîtrise de Gestion (Université de Paris)
Skills
- International Team Management
- Team Building and Collaboration
- Creativity and Innovation
- Business Development
- Creativity and Innovation
- Crisis Management
- Customer Retention
- Project Coordination
Other Occupations
- Town Hall Councillor March 2008 - 2021
- Grand elector at the French Senat 2019 - 2021
- President of a large condominium
- Kayaker
- Pilot
- Painter
- Diver
Languages
- English
- German
- French
Languages
French
First Language
German
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Customer Success Director, Onboarding Team Lead
SAP
09.2018 - Current
Customer Success Manager, Customer Experience
SAP France
09.2008 - 08.2018
SAP Platinum consultant
SAP France
09.2008 - 10.1999
TQM Technical Quality Manager
SAP France
04.2007 - 09.2008
SAP Consultant in the USA
Bureau Van Djik, SAP partner
09.1996 - 09.1999
SD consultant
SAP France
09.1991 - 09.1996
SAP SD Consultant
SAP AG
09.1990 - 09.1991
Master’s degree in European Business and Marketing (MSG) -
Maîtrise de Gestion (Université de Paris)
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