OLIVIA MARY
Overview
11
11
years of professional experience
Work History
Sales Director
Hotel Amour Paris
01.2022 - 12.2023
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Negotiated high-value contracts with key clients
Guest Service Manager
The Hoxton Southwark (Hotel Opening)
05.2019 - 04.2021
- Supervised a team of 10 front desk agents and helped to resolve issues arising during shifts.
- Implemented procedures to improve hotel services such as staff training and guest satisfaction survey.
Floor Manager
Soho House
01.2017 - 05.2019
- Managed a team of 20+ F&B attendants: Established and optimized schedules.
- Exceeded sales goals by implementing new offers such as High tea afternoons and Jazz nights.
Assistant Front Office Manager
SIXTY SoHo
01.2015 - 12.2015
- Managed the responsibilities of the day-to-day running of the reception.
- Created training modules in partnership with HR for new hires.
Concierge
Soho House
12.2012 - 12.2014
- Maintained energy and enthusiasm in fast-paced environment.
- Developed team communications and information for meetings.
Education
Bachelor of Arts - Hospitality Management and Marketing
Glion Institute Of Higher Education
Switzerland 2011
Timeline
Sales Director
Hotel Amour Paris
01.2022 - 12.2023
Guest Service Manager
The Hoxton Southwark (Hotel Opening)
05.2019 - 04.2021
Floor Manager
Soho House
01.2017 - 05.2019
Assistant Front Office Manager
SIXTY SoHo
01.2015 - 12.2015
Concierge
Soho House
12.2012 - 12.2014
Bachelor of Arts - Hospitality Management and Marketing
Glion Institute Of Higher Education