Overview
Work History
Education
Timeline
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OLIVIA MARY

Overview

11
11
years of professional experience

Work History

Sales Director

Hotel Amour Paris
01.2022 - 12.2023
  • Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
  • Negotiated high-value contracts with key clients

Guest Service Manager

The Hoxton Southwark (Hotel Opening)
05.2019 - 04.2021
  • Supervised a team of 10 front desk agents and helped to resolve issues arising during shifts.
  • Implemented procedures to improve hotel services such as staff training and guest satisfaction survey.

Floor Manager

Soho House
01.2017 - 05.2019
  • Managed a team of 20+ F&B attendants: Established and optimized schedules.
  • Exceeded sales goals by implementing new offers such as High tea afternoons and Jazz nights.

Assistant Front Office Manager

SIXTY SoHo
01.2015 - 12.2015
  • Managed the responsibilities of the day-to-day running of the reception.
  • Created training modules in partnership with HR for new hires.

Concierge

Soho House
12.2012 - 12.2014
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed team communications and information for meetings.

Education

Bachelor of Arts - Hospitality Management and Marketing

Glion Institute Of Higher Education
Switzerland
2011

Timeline

Sales Director

Hotel Amour Paris
01.2022 - 12.2023

Guest Service Manager

The Hoxton Southwark (Hotel Opening)
05.2019 - 04.2021

Floor Manager

Soho House
01.2017 - 05.2019

Assistant Front Office Manager

SIXTY SoHo
01.2015 - 12.2015

Concierge

Soho House
12.2012 - 12.2014

Bachelor of Arts - Hospitality Management and Marketing

Glion Institute Of Higher Education

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OLIVIA MARY