Olga Popescu
Paris,France
Summary
Strategic Learning & Development Leader with 15+ years of experience in shaping learning strategies, driving capability development, and managing operations across Europe. Expertise in aligning learning with business priorities, building leadership capability, and delivering measurable performance improvements. Recognised for combining a people-centric mindset with operational rigour to create impactful, innovative solutions across diverse industries.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Global Operations Manager, Learning (France & Europe)
GP Strategies / HSBC
Paris, France
01.2020 - 09.2025
- Lead the end-to-end delivery of learning services across France and Europe, ensuring operational excellence and client satisfaction.
- Drive learning efficiency and process improvements, achieving cost reduction and service quality gains.
- Partner with global and regional stakeholders to align local execution with strategic priorities.
- Govern contractual obligations, manage KPIs, and oversee performance reporting across markets.
- Strengthened stakeholder partnerships, supporting business development and strategic positioning of Learning.
- Coordinated with global operations teams to ensure regional delivery aligned with HSBC's worldwide standards.
Learning & Development Consultant
GP Strategies / HSBC
Paris, France
01.2019 - 01.2020
- Partnered with senior leaders to analyze learning needs and design impactful solutions.
- Delivered customized interventions aligned with local business strategy and global objectives.
- Supported business development initiatives through consultative stakeholder engagement.
Senior Trainer Consultant
Stand for Development
Bucharest, Romania
01.2014 - 01.2019
- Acted as a learning consultant, advising clients on needs linked to their learning strategies and business objectives.
- Designed and facilitated programs in leadership, change management, emotional intelligence, sales, and customer service.
- Delivered coaching and competency assessments to support managers in building high-performing teams.
- Agile People Development methods, leading microlearning projects to support targeted goals.
- Onboarded and coached new trainers, ensuring high-quality delivery and consistent methodology.
- Contributed to business development by tailoring programs to client needs and expanding training portfolios.
Senior Trainer
Achieve Global
Bucharest, Romania
01.2013 - 01.2014
- Delivered training in communication, sales, and performance management for banking clients.
- Customized training content for complex, multi-layered projects in the financial sector.
Trainer
RBS Romania
Bucharest, Romania
01.2010 - 01.2013
- Designed and delivered sales & service training programs, including consultative selling and customer service.
- Coordinated cross-functional people development projects (Sales, HR, Quality, Marketing).
- Delivered training in customer service, business writing, assertiveness, and change management.
- Conducted post-training evaluations and recommended action plans to improve performance.
Relationship Manager
RBS Romania
Bucharest, Romania
01.2008 - 01.2010
- Built and managed client relationships, delivering tailored financial solutions.
- Sold a wide range of products including loans, mortgages, overdrafts, and deposits.
- Consistently achieved individual and team sales targets.
- Ensured high-quality client communication and collaboration across departments.
Education
Completed Master's coursework - Communication & Public Relations
SNSPA
Romania 09.2008 - 07.2010
Licentiate Degree - Foreign Languages & Literatures
University of Bucharest
09.2002 - 07.2006
High School Diploma - Education
Pedagogic High School
09.1999 - 06.2002
Skills
- Learning & Development Strategy
- Team Leadership & Cross-Cultural Collaboration
- Leadership Development
- Business Development & Client Engagement
- Global Operations Management
- Stakeholder Engagement
- Learning Governance & Vendor Management
- Performance Management & KPIs
Certification
- Digital Learning – Level 2 (Utilisation)
- Modern Learning Transformation- Consultancy skills
- Train the trainer
- Cultivating a Growth Mindset
- Approaching Digital Learning
Languages
Romanian – Native
French – Fluent
English – Fluent
Hobbies
Passionate about dance, history-driven travel, and personal development literature
Timeline
Global Operations Manager, Learning (France & Europe)
GP Strategies / HSBC
01.2020 - 09.2025
Learning & Development Consultant
GP Strategies / HSBC
01.2019 - 01.2020
Senior Trainer Consultant
Stand for Development
01.2014 - 01.2019
Senior Trainer
Achieve Global
01.2013 - 01.2014
Trainer
RBS Romania
01.2010 - 01.2013
Completed Master's coursework - Communication & Public Relations
SNSPA
09.2008 - 07.2010
Relationship Manager
RBS Romania
01.2008 - 01.2010
Licentiate Degree - Foreign Languages & Literatures
University of Bucharest
09.2002 - 07.2006
High School Diploma - Education
Pedagogic High School
09.1999 - 06.2002
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