Olesia Huzii
Boulogne-Billancourt
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Enedis
04.2023 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Implemented best practices in the realm of Customer Success Management, elevating company-wide standards.
Customer Success Specialist
Helpware
10.2021 - 04.2023
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
- Analyzed usage data to identify trends, anticipate challenges, and proactively address potential issues before they escalated.
- Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Helpware
01.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
M.D. - Foreign Languages Education And Translation
Kyiv National Linguistic University
Kyiv12.2020
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- CRM Software
- Training and mentoring
- Customer Service
- Staff mentoring & leadership
- Training programs
- Strategic communications
- Stakeholder Management
- Onboarding and Orientation
- Team Leadership
Certification
Team Leadership - Helpware, 2022
Project Management - GOIT school, 2022
Languages
English
Advanced (C1)
French
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Timeline
Customer Success Manager
Enedis
04.2023 - Current
Customer Success Specialist
Helpware
10.2021 - 04.2023
Customer Service Representative
Helpware
01.2021 - 10.2021
M.D. - Foreign Languages Education And Translation
Kyiv National Linguistic University
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