NOÉMIE DERDERIAN ISSENBECK
Paris,France
Summary
Hospitality leader with over 7 years of experience in luxury hospitality and VIP guest services, managing teams of up to
140 employees.
Proven track record of delivering exceptional guest experiences, leading high-performing teams in fast-paced environments.
Currently seeking a leadership position in high-end hospitality where precision and service excellence are paramount
Overview
4
4
years of professional experience
1
1
Certification
Work history
Deputy Housekeeping Manager
Pullman Montparnasse Paris (Accor Group)
Paris, France
09.2023 - Current
- Led a team of 140+ staff, enhancing operational efficiency and boosting guest satisfaction, reflected in a 20% rise in positive reviews by including the culture of Sparkle
- Grew VIP clientele by 25% through tailored service delivery and proactive relationship building with all onboarding .
- Oversaw logistics for high-profile events, ensuring flawless execution and upholding brand prestige.
- Conducted over 20 quality audits, achieving a 98% compliance rate with Pullman standards.
- Improved inventory processes, reducing waste and optimising stock levels.
- Mentored junior team leaders, significantly increasing staff performance during peak periods.
Housekeeper
Pullman Montparnasse Paris (Accor Group)
Paris, France
09.2022 - 09.2023
- Supervised 12 staff members, enhancing team productivity through coaching and structured evaluations.
- Ensured the readiness and upkeep of 100 rooms daily, contributing to consistently high satisfaction scores.
- Supported recruitment efforts, successfully onboarding new team members.
- Improved cleanliness and hygiene compliance, reducing guest complaints by 20%.
- Coordinated with engineering and front office for timely room turnover, decreasing check-in delays by 15%.
VIP Service / Room Service
Le Bristol Paris (Oetker Collection)
Paris, France
09.2021 - 09.2022
- Provided high-end room service to elite guests, ensuring dietary preferences and personal requests were met.
- Contributed to the curation of personalised VIP welcome amenities (20-50 clients).
- Delivered consistently exceptional service, enhancing the hotel's reputation among high-profile clientele.
Education
Master's Degree - Luxury Hospitality Industry
ESG LUXE
Paris 09/2023 - 07/2025
BA - International Hospitality Management
EPMT PARIS
Paris 09/2020 - 08/2023
A-Levels Equivalent - Hospitality Diploma
École Hôtelière Savoie-Leman
Thonon-les-Bains, Upper Savoy 09/2017 - 08/2020
Skills
- Luxury Guest Relations : Creating bespoke VIP experiences with a focus on long-term client loyalty
- Leadership & Team Management : Training and supervising large cross-functional teams (up to 140 staff)
- Event & Operational Planning : Coordinating high-end hospitality operations and large-scale events
- Crisis Management : Navigating high-pressure situations with discretion and professionalism
- KPI Monitoring & Reporting : Data-driven service improvements based on guest feedback and performance analytics
- Multilingual Communication : Fluent in English and French with strong intercultural sensitivity
Languages
French (Native),
English C1,
Spanish B2,
Mandarin A1,
Italian A1
Certification
- LVMH Certificate - Luxury Industry: Creation & Branding, Retail & Customer Experience
Affiliations
- Motorsports Events, Piano, Fine Arts,Travelling
Timeline
Deputy Housekeeping Manager
Pullman Montparnasse Paris (Accor Group)
09.2023 - Current
Housekeeper
Pullman Montparnasse Paris (Accor Group)
09.2022 - 09.2023
VIP Service / Room Service
Le Bristol Paris (Oetker Collection)
09.2021 - 09.2022
Master's Degree - Luxury Hospitality Industry
ESG LUXE
09/2023 - 07/2025
BA - International Hospitality Management
EPMT PARIS
09/2020 - 08/2023
A-Levels Equivalent - Hospitality Diploma
École Hôtelière Savoie-Leman
09/2017 - 08/2020
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