Noela Noupoue
Greenwich
Summary
Professional with strong expertise in administrative support and front office management. Adept at handling multi-line phone systems, scheduling appointments, and managing office supplies. Excel in team collaboration and adaptable to evolving workplace needs. Known for excellent communication skills, reliability, and proactive approach to problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistance Coordinator
AXA Partners
06.2025 - 09.2025
- Coordinated urgent medical and logistical support for clients in distress, successfully managing 50+ cases daily, including arranging transport, medical assistance, and accommodation.
- Worked under pressure in time-sensitive situations, using problem-solving and communication skills, reducing resolution time by 20%.
- Supported vulnerable individuals with empathy, reassurance, and professionalism.
- Awarded “Best Saisonniers – Summer Season” for exceptional service delivery, teamwork, and client care.
Domiciliary Care Worker
London Care
06.2024 - 05.2025
- Delivered high-quality care to up to 10 clients daily, maintaining a 95% client satisfaction rate (based on service feedback).
- Assisted with personal care, mobility, and daily living tasks, contributing to improved independence for patients.
- Recognised by supervisors for “outstanding compassion and reliability” in patient support.
- Accurately completed 100% of daily care records, ensuring continuity and compliance with care plans.
Healthcare Screener/Receptionist
Medicare Clinic
09.2021 - 03.2022
- Handled 100+ patient queries weekly via phone and front desk, ensuring patient flow efficiency.
- Improved appointment booking on EMIS/TTP accuracy by 15% through effective use of Microsoft Office and patient record systems.
- Managed patient data securely in line with GDPR, supported clinicians and worked as part of MDT.
Education
Master of Science - Psychology
Queen Mary University of London
10.2026
Bachelor of Science - Biology
University of Greenwich
07.2025
International Baccalaureate -
Enko International School
07.2021
IGCSEs - undefined
African American Academy
07.2019
Skills
- Technical Skills: Microsoft office, logistic software expertise, IPC compliance, CQC compliance
- Task prioritization and organization
- Customer service
- Workflow management
Certification
Care certificate (Safeguarding for Adults & Children and First Aid/CPR)
Additional Information
Volunteered with Cancer Research UK
Volunteered with samaritans
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Dutch
Upper intermediate (B2)
Turkish
Intermediate (B1)
Timeline
Assistance Coordinator
AXA Partners
06.2025 - 09.2025
Domiciliary Care Worker
London Care
06.2024 - 05.2025
Healthcare Screener/Receptionist
Medicare Clinic
09.2021 - 03.2022
Bachelor of Science - Biology
University of Greenwich
IGCSEs - undefined
African American Academy
Master of Science - Psychology
Queen Mary University of London
International Baccalaureate -
Enko International School
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