Nils Ineichen
Budapest
Profil professionnel
Customer-oriented professional with a Bachelor's degree in Marketing, Finance & International Business and hands-on experience in client-facing roles, administrative support, and stakeholder coordination. Highly skilled at resolving complex requests, managing workflows, and delivering clear and accurate communication. Known for a methodical, empathetic, and proactive approach to service excellence. Fluent in French and English; comfortable in multinational environments.
Vue d'ensemble
1
1
year of professional experience
4
4
years of post-secondary education
Expérience
Customer Service Agent (French Market)
BYD Europe
Budapest
2026.01 - Actuel
- Manage inbound customer contacts across three channels — live chat, email, and phone — in French, providing technical support, complaint resolution, and product guidance across BYD's full vehicle range
- Adapt communication style and response format to each channel: concise, conversational responses for live chat; formal, structured correspondence for email; clear verbal troubleshooting guidance for phone support
- Document all customer interactions in the internal CRM system, producing structured bilingual case records (Issue Description and Agent Action fields in English) to ensure consistency and traceability across the support team
- Handle and escalate complex customer complaints, including coordination with BYD dealership networks (concessionnaires) and business/B2B clients, tracking cases through to resolution
Administrative & Client Support Coordinator
LIDL
Strasbourg
2024.01 - 2025.06
- Served as primary point of contact for internal and external stakeholders across regional offices, agencies, and headquarters
- Resolved escalated issues related to payment processing, reconciliation, and tax documentation in a timely and accurate manner
- Communicated daily with operational teams to ensure smooth workflows and clear information sharing
- Supported marketing operations by verifying content, coordinating materials, and preparing communication assets
Formation
BBA - Marketing, Finance & International Business
INSEEC
LYON 2019.09 - 2023.07
Compétences
Technical: SAP Advanced Excel (Analytics, Dashboards) PowerPoint CRM/ERP Systems Visual Studio
Business: Reporting & Analysis Cross-Functional Collaboration Marketing Support Vendor Management
Soft Skills: Analytical Detail-Oriented Autonomous Methodical Results-Driven
Languages: French (Native) English (Professional - B2)
Informations complémentaires
- Self-taught coder with personal website project
- International travel & cultural immersion
- Continuous learning in tech & business
Chronologie
Customer Service Agent (French Market)
BYD Europe
2026.01 - Actuel
Administrative & Client Support Coordinator
LIDL
2024.01 - 2025.06
BBA - Marketing, Finance & International Business
INSEEC
2019.09 - 2023.07