Nicolas El Haber
Bhamdoun
Summary
Experienced hospitality manager with over eight years in the restaurant and hotel industry. Proven leadership skills in managing restaurant operations, ensuring excellent customer service, and optimizing staff performance. Dedicated to providing top-quality dining experiences while maintaining efficient operational processes.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Olivo Italian Restaurant
Bhamdoun
10.2022 - Current
- Overseeing daily operations of the restaurant, including staff management, inventory control, and customer service
- Implementing strategies to improve overall customer satisfaction and increase revenue
- Coordinating with the kitchen and service teams to maintain high-quality standards for food and service
- Handling budgeting, cost control, and supplier negotiations
Supervisor
Olivo Italian Restaurant
Bhamdoun
02.2020 - 10.2022
- Managed front-of-house staff, ensuring smooth service and adherence to customer satisfaction standards
- Assisted in training new employees and fostering a collaborative work environment
- Monitored inventory levels and assisted in purchasing decisions
Head Waiter
Olivo Italian Restaurant
Bhamdoun
01.2018 - 01.2020
- Led the team of waiters and ensured service efficiency
- Delivered exceptional customer service by addressing any concerns promptly
- Managed guest reservations and table assignments
Receptionist
Hotel Carlton
Bhamdoun
03.2016 - 12.2017
- Greeted guests and handled check-in/check-out procedures
- Answered guest inquiries and provided information about the hotel’s services and the local area
- Coordinated room bookings and handled payment processing
Receptionist
Al Sakhra Hotel
Bhamdoun
06.2015 - 02.2016
- Managed the front desk operations, including guest check-ins and answering phone calls
- Assisted with administrative duties and maintained guest records
Education
Bachelor’s Degree - Business Management
AUL University, Faculty of Sciences and Technology
Sin El Fil01.2022
Baccalaureate Degree - Economy and Sociology
Abdallah Al Khoury High School
Hammana01.2018
Skills
- Talent Acquisition
- Culinary Menu Planning
- Customer service excellence
- Food plating and presentation
- Budgeting and cost management
- Employee schedule management
- Passion for customer satisfaction
- Team leadership and staff training
- Full service restaurant background
- Restaurant operations management
- Problem-solving and conflict resolution
- Restaurant management and operations
- Trained in performance and wage reviews
- Inventory control and supplier management
Languages
- Arabic, Native
- English, Fluent
- French, Intermediate
Timeline
Restaurant Manager
Olivo Italian Restaurant
10.2022 - Current
Supervisor
Olivo Italian Restaurant
02.2020 - 10.2022
Head Waiter
Olivo Italian Restaurant
01.2018 - 01.2020
Receptionist
Hotel Carlton
03.2016 - 12.2017
Receptionist
Al Sakhra Hotel
06.2015 - 02.2016
Bachelor’s Degree - Business Management
AUL University, Faculty of Sciences and Technology
Baccalaureate Degree - Economy and Sociology
Abdallah Al Khoury High School
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