Nicolas Deranek

• At The Brass Eye in Columbus, I worked in hospitality where I interacted with customers, supported events, and helped maintain an inclusive, creative atmosphere. This position helped my communication skills and taught me how to manage tasks under pressure while keeping the customer in mind.
• Provided excellent customer service in afast-paced dining environment.
• Assisted with menu recommendations based on guest preferences.
• Maintained cleanliness and organization of dining area throughout shifts.

At Blume Nail Spa, I worked as a receptionist, where I served as the first point of contact for clients. I managed appointment scheduling and ensured a smooth front-desk experience. I handled phone calls, walk-ins, and online bookings while maintaining a calm demeanor. My responsibilities also included processing payments, coordinating with technicians to manage daily workflow, and resolving customer issues and questions with professionalism and care. This role strengthened my organizational and communication skills. It also taught me how to multitask effectively in a fast-paced, client-focused setting

• Managed incoming calls and routed them to relevant departments.
• Greeted visitors and directed them to appropriate staff members.
• Scheduled appointments and maintained calendars for multiple executives.