Niamh Kemmy
Luxury Hospitality Professional
Summary
Experienced luxury hospitality and client relationship professional with a proven track record of delivering exceptional guest experiences, through personalized service and effective problem-solving. Specialized in anticipating the needs of high expectation and high net worth individuals for over 7 years, showcasing profound interpersonal skills and attention to detail.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Guest Experience Supervisor
Grand Hotel Du Cap Ferrat, a Four Seasons Hotel
04.2025 - Current
- Overseeing daily operations of the Front Office and Guest Experience department, ensuring smooth coordination
- Handling guest complaints with tact and empathy, offering myself as a point of contact for current and future stays, creating client relationships
- Creating bespoke and thoughtful guest experiences, using creativity and impressive communication throughout the property
- Responsible for guest recovery where issues and complaints arise
- Providing revenue maximization with strong upsell numbers monthly
Assistant Guest Relations Manager
Claridge's Hotel
12.2022 - 03.2025
- Promoted from Guest Relations Coordinator to Assistant Guest Relations Manager in 18 months
- Sole project management of intricate hotel packages and events such as Christmas, London Fashion Week and Wimbledon
- Composing guest memos and cascading information throughout hotel departments, coordinating logistics throughout
- Maintained strong relationships with VIP guests, ensuring their satisfaction through tailored experiences
- Adhered to and managed accurate occupancy forecasts and budgets, rota and recruitment management
Group Revenue Executive
Intercontinental Dublin, Ireland
11.2021 - 11.2022
- Implemented revenue strategies, increasing sales, and effectively adapting to market demand
- Presented regular meetings with hotel heads of departments supervisors to discuss upcoming groups and events
- Responsible for designing and issuing contracts for group sales and room blocks
- Responsible for analyzing reservation trends and market segments
Education
Bachelor of Commerce - International Business And Hotel Management
National University Of Galway
Ireland 04.2001 -
Skills
Excellent presentation and public speaking
Exceptional communication
Conflict management
Profit maximization
Brand representation
Cross-functional coordination
Complaint handling
Client relationship management
Accomplishments
- Diploma of Leadership & Management from Institute of Leadership and Management London
- Aspiring Leaders Program
- QQI Level 5 in Photography
Timeline
Guest Experience Supervisor
Grand Hotel Du Cap Ferrat, a Four Seasons Hotel
04.2025 - Current
Assistant Guest Relations Manager
Claridge's Hotel
12.2022 - 03.2025
Group Revenue Executive
Intercontinental Dublin, Ireland
11.2021 - 11.2022
Bachelor of Commerce - International Business And Hotel Management
National University Of Galway
04.2001 -
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