Ni Yin

• Welcoming and providing personalized support to local and international clients
• Driving sales and contributing to the brand’s commercial objectives
• Showcasing collections while ensuring compliance with the brand’s visual standards
• Client follow-up and contribution to customer loyalty initiatives
• Monitoring stock levels and managing replenishment according to needs
• Managing appointments and client files to ensure customer satisfaction

Commercial Performance:

• Ranked n°1 in individual sales revenue in 2022, 2023 and 2024
• Top 3 worldwide & n°2 EMEA in the global shop-in-shop ranking 2024
• Winner of the monthly Mix & Match Challenge

Client Management:

• Development of a client portfolio, follow-up and loyalty building
• Personalized customer follow-up within long-term relationships
• Management and coordination of client alterations

Boutique Operations:

• Independent store management and stock control
• Solved complex problems with effective teamwork and communication skills.
• Training of new team members on collections and technical tools
• Handling of purchases and management of cash desk operations

• Coordination between stylists, pattern makers, and international suppliers (China, Texworld trade fairs)
• Coordination and monitoring of production projects, ensuring compliance with deadlines and allocated budgets
• Communication between different teams, including business trips to China
• Supervision of production teams to ensure quality and efficiency of work
• Planning and supervision of maintenance operations to guarantee business continuity

• Designed and produced garment prototypes.
• Performed garment modifications, tailoring, and transformations.
• Applied artistic directives, including embroidery, form, finishes, and intricate details.