NEDJAR SEBASTIEN
MIAMI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to elevate customer satisfaction. Offers strong background in exclusive services; customer relations and communication.
Overview
18
18
years of professional experience
Work History
PRIVATE CONCIERGE
QUINTESSENTIALLY
LONDON, BRUSSELS & MOSCOW
11.2018 - 11.2022
- In charge of elevating and developing trusted experience for privileged clienteles with unique access to high-value lifestyle and wider network that is anchored in luxury space.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed over 50 customer calls per day.
- Increased sales by 15%.
Event Assistant VIP
FENDI
WORLWIDE
01.2015 - 09.2018
- Organizing exclusive events for worldwide elite clientele.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Followed strict guidelines for handling confidential information.
- Working with a team of 20 persons
- Passionate about learning and committed to continual improvement.
VIP Manager
ISABEL MARANT
PARIS
07.2013 - 12.2015
- Maintained positive VIP customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets and objectives with headquarters office to drive company success and strengthen motivation.
Visual Merchandiser
GOYARD
PARIS
09.2010 - 12.2013
- Worked with store managers to implement new displays and store layout changes.
- Created visual displaying merchandise & windows designer capsule edition set up to highlight new and featured products.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
Salesman
COLETTE
PARIS
08.2004 - 09.2010
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by 25%
Education
MASTER IN FASHION STYLING & INDUSTRIAL DESIGN -
DOMUS ACADEMY
MILAN08.2003
Master of Arts - Graphic Design
ESTIENNES D'ORVES
PARIS07.2000
Associate of Arts - Graphic Design
CORVISART
PARIS06.1997
Skills
- Private client coverage
- Concierge services
- Multitasking Abilities
- Attention to Detail
- Problems solving
- Creativity
- Adaptability
- Organizational skills
- Teamwork
- Critical thinking
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Arabic
Upper intermediate (B2)
Timeline
PRIVATE CONCIERGE
QUINTESSENTIALLY
11.2018 - 11.2022
Event Assistant VIP
FENDI
01.2015 - 09.2018
VIP Manager
ISABEL MARANT
07.2013 - 12.2015
Visual Merchandiser
GOYARD
09.2010 - 12.2013
Salesman
COLETTE
08.2004 - 09.2010
MASTER IN FASHION STYLING & INDUSTRIAL DESIGN -
DOMUS ACADEMY
Master of Arts - Graphic Design
ESTIENNES D'ORVES
Associate of Arts - Graphic Design
CORVISART