Ndi Oscar Ebai

Lilac Cafe

11.2022 - Current

Maintained clean and organized dining areas for optimal guest experience.
Cultivated warm relationships with regular customers.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Answered customers' questions, recommended items, and recorded order information.
Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Bussed and reset tables to keep dining room and work areas clean.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Promoted restaurant specials and upsold menu items, increasing overall sales revenue.