NAVROOP GILL
West Bromwich,West Midlands
Summary
Highly skilled professional with extensive expertise in security consultation, risk assessment techniques, and policy development. Proficient in IT networking, cybersecurity awareness, and access control systems operation, with a strong ability to oversee policy implementation and conduct security audits. Demonstrates exceptional organisational skills, time management excellence, and resilience under pressure. Adept at staff supervision, planning and organising tasks, and fostering collaboration within teams. Known for quick adaptability, problem-solving capabilities, and attention to detail while maintaining a positive attitude. Career focus includes leveraging technical proficiency and leadership abilities to enhance organisational security frameworks and operational efficiency.
Overview
9
9
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work history
Site Manager
GMS Group
Coventry, West Midlands
2025.05 - Current
- Monitored daily operations on-site to assist in maintaining workflow management.
- Allocated tasks to personnel to support team efficiency.
- Supervised security team operations to ensure effective performance.
- Coordinated security operations at high-profile sites to aid compliance with established standards.
- Assisted in conducting risk assessments to adhere to health and safety regulations.
- Conducted workshops and seminars to promote safety awareness among staff.
- Coordinated between various stakeholders to facilitate smooth communication flow.
- Conducted audits of existing systems to identify opportunities for improvement in security infrastructure.
- Trained new hires on organisational safety policies to help ensure compliance with set standards.
Technical Operations Manager
GMS Group
Oldbury, West Midlands
2024.06 - 2025.05
- Coordinated technical projects, ensuring successful implementation and adherence to deadlines.
- Managed software development processes to meet project objectives.
- Led cross-functional teams, achieving effective collaboration and communication.
- Implemented quality control procedures for improved operational efficiency.
- Conducted risk assessments to mitigate potential threats and vulnerabilities.
- Ensured compliance with industry standards through regular audits and checks.
- Collaborated with stakeholders to ensure timely project execution and delivery.
- Developed strategic plans that enhanced business functionality and aligned with organisational goals.
- Monitored budget expenditure, maintaining fiscal discipline in operations.
Assistant Operations Manager
GMS Group
Oldbury, West Midlands
2023.05 - 2024.06
- Oversaw day-to-day operations of company, maintaining operational and service standards.
- Manage security incidents, including responding to alerts, investigating security breaches, and taking corrective action.
- Ensured smooth daily operations of security division, resolving issues promptly.
- Enhanced customer satisfaction by resolving operational issues promptly.
- Handled crisis situations effectively, minimising disruption to operations.
- Met with new and existing clients to identify and address operational and technical needs.
- Collaborated with operations manager to streamline administrative procedures and offer process improvements.
- Coordinated coverage for all shifts to maintain operational efficiency.
- Monitored and tracked key performance indicators for the security division to assess progress.
- Drafted KPI reports to senior management with strategic recommendations.
- Implemented new inventory management system, increasing stock visibility.
- Implemented cost-saving measures, reducing overheads significantly.
- Assisted in decreasing operational costs by developing new business processes and revising existing procedures.
- Conducted regular audits to maintain high quality standards.
National Operations Support Manager
GMS Group
Oldbury, West Midlands
2022.12 - 2023.05
- Managed coverage of blowouts to fulfil contracted site hours.
- Conducted mobile patrols on customer sites, ensuring out of hours security and client reassurance.
- Responded to alarm call outs and documented detailed reports on activation causes and actions taken.
- Completing site visits to authenticate that guards were in correct PPE and dealing with any concerns.
- Using initiative to deal with situations and providing the best possible outcome.
- Fostered interdepartmental collaboration, driving towards shared objectives.
Security Officer
GMS Group
Oldbury, West Midlands
2020.10 - 2022.12
- Monitored and authorized entrance and departure of employees, visitors, and other persons by verifying identifications and controlling entry and exit points.
- Verified identity and issued security passes to individuals seeking entry, ensuring only authorised access to premises.
- Patrolled commercial premises to prevent, detecting signs of intrusion and securing doors, windows, and gates.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Responded to alarms and investigated disturbances to ensure safety and security of property.
- Trained new security officers on safety protocols and company standards.
- Provided friendly and professional assistance to employees, visitors, and customers.
- Ensured client satisfaction by deterring anti-social behaviour and criminal activities.
Security Guard
SES Group
Birmingham, West Midlands
2017.05 - 2020.03
- Enforced company policies by educating staff about security procedures.
- Controlled crowds during peak hours with effective communication techniques.
- Collaborated with law enforcement agencies to report unusual incidents.
- Patrolled assigned areas at specified intervals as part of routine duties.
Education
BSc (Hons) - Genetics and Molecular Biology
University of Wolverhampton
Wolverhampton, WLV 2017.01 - 2022.01
A-Levels - Economics, Forensic Science, Accounting
The Phoenix Collegiate
West Bromwich 2015.01 - 2017.01
GCSEs -
The Phoenix Collegiate
West BromwichSkills
- Computer proficiency
- Communication skills
- Organised and professional
- Time management
- Collaborative/Team player
- Quick adaptability
- Decision making
- Attention to detail
- Multitasking
- Problem-solving
- Attentive listening
- Positive attitude
- Time management excellence
- Resilient under pressure
- Staff supervision capability
- Planning and organising tasks
- MS project proficiency
- Access control systems operation
- IT networking knowledge
- Cybersecurity awareness
- Security consultation
- Ability to develop policies
- Policy implementation oversight
- Risk assessment techniques
- Security auditing
Certification
- L4 Managing Security Surveys - Distinction
- L3 First Line Security Management Course - Distinction
- L3 FREC
- People Management
Timeline
Site Manager
GMS Group
2025.05 - Current
Technical Operations Manager
GMS Group
2024.06 - 2025.05
Assistant Operations Manager
GMS Group
2023.05 - 2024.06
National Operations Support Manager
GMS Group
2022.12 - 2023.05
Security Officer
GMS Group
2020.10 - 2022.12
Security Guard
SES Group
2017.05 - 2020.03
BSc (Hons) - Genetics and Molecular Biology
University of Wolverhampton
2017.01 - 2022.01
A-Levels - Economics, Forensic Science, Accounting
The Phoenix Collegiate
2015.01 - 2017.01
GCSEs -
The Phoenix Collegiate