Nathan Singhateh
Birmingham
Summary
Experienced hospitality professional with over 5 years of experience. Strong interpersonal skills, detail-oriented, and skilled at collaborating with team members. Thrives in high-pressure environments, consistently delivering top-notch service.
Overview
7
7
years of professional experience
Work History
Guest Service Assistant
IBIS Styles Hotel
04.2023 - Current
- Maintain dining area cleanliness and organization.
- Prepare dinner setups and ensured supplies are fully stocked.
- Deliver excellent service, addressing client needs quickly and professionally.
- Conduct regular inventory checks of supplies, placing orders when necessary to avoid stockouts or shortages that could impact service levels.
- Assist guests with special requests, ensuring their needs were met promptly and accurately.
- Elevate the guest experience by consistently maintaining a professional, welcoming demeanor.
- Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
- Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
Fundraiser
Inside Success UK
09.2022 - 12.2022
- Raised awareness on knife crime and encouraged public donations.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
Bakery Assistant
Lokmacho
02.2022 - 04.2022
- Supported food and drink preparation.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Operated commercial kitchen equipment and tools.
Bakery Assistant Trainee
Tentaçao No Palito
04.2018 - 01.2021
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
Education
GCSE Or Equivalent in History, Art, Spanish
Cadbury College
Birmingham06.2025
Skills
- Customer service expertise
- Clear and concise communication
- Team collaboration expertise
- Report & Creative Writing
- Effective time management
- Proficient in Microsoft Package
- Fluent in English, Portuguese, Spanish and Creole
- Food service operations
- Ability to thrive in fast-paced environments
LNGG
Languages: English (Expert), Portuguese (Expert), Spanish (Fluent), Cape Verdean Creole (Expert)
Additional Information
- - Drivers License: No
- - Right to Work in the UK: Yes
- - Industry Experience: Food Service, Hospitality, Fundraising, Customer Relations
Timeline
Guest Service Assistant
IBIS Styles Hotel
04.2023 - Current
Fundraiser
Inside Success UK
09.2022 - 12.2022
Bakery Assistant
Lokmacho
02.2022 - 04.2022
Bakery Assistant Trainee
Tentaçao No Palito
04.2018 - 01.2021
GCSE Or Equivalent in History, Art, Spanish
Cadbury College
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