Natalie Coenen

• Helped customers open accounts, make deposits, update information and carry out range of routine actions.
• Assisted clients in the realization of their projects related to financing, savings, insurance, and everyday banking.
• Ensured customer loyalty by providing diligent follow-up.
• Sold various banking products.
• Expanded the client portfolio through prospecting, recommendations, and referrals.
• Adhered to banking regulations and procedures.
• Established and maintained CRM databases, ensuring data accuracy and compliance.
• Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
• Monitored customer service standards to ensure high levels of customer satisfaction.
• Assisted customers with inquiries via telephone, email, or online chat.
• Analyzed data from CRM systems to identify trends in customer service needs.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

• Built a potential client portfolio of approximately 4,000 clients
• Conducted cold-call prospecting both over the phone and in the field.
• Analyzed clients' needs through in-person or virtual meetings while adhering to AXA network's core values.
• Selling personal insurance products (life insurance, retirement savings plans) to a B2B clientele (business owners, professionals, executives, and senior managers).
• Ensured follow-up and customer loyalty with existing clients.
• Recruit General Agents and support them in achieving success.
• Integrate, motivate, and manage General Agents daily to optimize their sales activities.
• Train General Agents in the specifics of the Insurance and Wealth Management sectors.
• Monitor key performance indicators to achieve objectives and communicate the strategy of the AXA Group and the AXA Insurance & Wealth Management network.
• Ensure compliance with ethical standards in business operations as the head of the district and representative of the company.
• Participate in cross-functional workshops for exchange and training as a commercial executive within the company.

Contexte is an independent digital journal specializing in French and European public affairs.

• Independently managed a portfolio of existing clients, including public affairs firms in France and Belgium, offices of elected officials (Deputies and Senators), and major academic institutions (Sciences Po, Polytechnique, MINES, HEIP, Paris Dauphine, AEF, HEC, and others).
• Conducted telephone and email prospecting for new clients.
• Scheduled phone and/or in-person meetings, managing the entire sales pipeline from appointment setting to contract signing.
• Delivered presentations and conducted commercial negotiations with high-level B2B clients.
• Developed sales strategies in collaboration with the marketing team.
• Updated and tracked client interactions via CRM (Salesforce).
• Drafted proposals for prospects in response to their requests for information.
• Established new customer accounts using negotiation and sales closing abilities.

• Independently managed a portfolio of over 200 clients (B2B and B2C).
• Handled incoming leads through a coupon response system—information requests made via the website (approximately 100 per day) and incoming phone calls.
• Assessed and analyzed client needs through an internal questionnaire.
• Technically evaluated language proficiency levels (English).
• Scheduled phone and in-person meetings.
• Presented and explained Le Comptoir des Langues methodology over the phone or in person.
• Developed a detailed educational project (training quote).
• Implemented a program tailored to the needs and levels of future trainees.
• Conducted telephone and field prospecting.
• Represented the company at trade shows (e.g., Solutions RH by ELEARNING EXPO, SALONS SOLUTIONS, and others).
• Ensured client retention through contract renewals.
• Exceeded the company's monthly sales target by achieving €90,000 per month instead of €45,000.
• Ranked in the top 3 salespeople in the company (out of 30 salespeople).
• Contributed to the company's monthly revenue of €700,000. Making up to 4 millions in 4 years
• Monitored client progress in collaboration with the Scheduling department.
• Conducted final evaluations of trainees at the end of the training and certification process (BULATS, TOEIC, TOEFL, etc.).
• Provided technical support for customers when needed, answering questions about product features and capabilities.

• Informed customers about the company's products or services, recorded orders, and ensured their follow-up (delivery, payment, etc.), and resolved any disputes or issues.
• Assisted the work of field sales staff and the direct supervisor (managing their schedules, tracking orders, scheduling appointments, and preparing and following up on various actions).
• Handled all tasks related to sales administration and secretarial support for the sales managers.
• Managed the website, social media, and back office (e-commerce).
• Drafted and sent quotes, received and processed invoices.
• Searched for partners (suppliers, transporters, distributors) in France and abroad, and supported all commercial activities within the department (participating in trade shows, prospecting, follow-up calls, file qualification, market research
• Maintained accurate records of all sales activities in CRM system.
• Negotiated pricing with vendors and suppliers on behalf of the company.
• Assisted with developing promotional materials for marketing campaigns.
• Coordinated trade shows and events related to product launches or special promotions.
• Responded promptly to customer inquiries via phone or email regarding product availability, pricing, delivery times.
• Resolved customer complaints regarding sales and service.
• Conducted market research and reported on competitors.

• Recruitment of promotional teams in Paris
• Placement/booking of entertainers for sales events
• Management of litigation concerning contracts and end of contracts certificates
• Telephone training for presenters
• Summary and quantified results of events for customers
• Staff administration: attendance management, calculation of hours worked
• Dispatch and tracking of promotional material to shops
• Independent management of the Spring Wine Fair for Carrefour (48 shops)
• Preparing and following up professional files (compiling, summarizing, updating files, etc.)
• Design and update tools for monitoring the structure's activity and performance indicators
• Updating professional and regulatory information and archiving and filing documents
• Plan and organize communication operations and events
• Carrying out administrative follow-up of personnel files and organizing recruitment and training logistics
• Drawing up orders for equipment, supplies and consumables and checking that deliveries are in order
  Organize and monitor the terms and conditions of contracts for office automation maintenance, technical inspections of vehicles, etc.
• Coordinate the activities of a team
  

• Physical and telephone reception
• Management of meeting rooms and taxis
• Courier dispatching and postage,
• Collaboration for GPS PARROT
• Translation of French/Greek documents for Vinci constructions.

• Marketing and Public Relations consultancy
• Visits to trade fairs to keep abreast of new products and maintain industrial contacts - Prospecting for new customers.
• Market research on local products and customers.
• Telephone prospecting of potential customers.
• Drafting sales proposals and completing contracts.
• Informing customers about products, prices and availability.
• Analysing customers' needs in order to present products to them.
• Informing potential customers during seminars and other events - Comparing sales and marketing strategies with colleagues - Planning sales routes and canvassing.
• Receiving clients in person and by telephone-Translating various documents in French/Greek/English-Writing articles about the agency in various newspapers and researching the agency's advertising potential.
• Implementation of advertising campaigns

• Internal Tourism Manager
• In charge of VIP tourists during their stay
• Cost and budget management
• Identify customer needs and advise them according to their expectations
• Searching for and selecting service providers, suppliers, speakers and venues for catering, entertainment, rentals and tourist guides
• Draw up quotations and contract services with the customer
• Plan the staging of the event and design the entertainment and how it is to be staged.
• Organize the logistics of the event and coordinate the service providers, suppliers and participants
  Checking that suppliers, sub-contractors and service providers comply with specifications
• Managing travel and visits to archaeological sites