Nastasia Beuk

• Managed Travel Retail order flow for a new brand launch, handling 300+ orders per month with accurate and on-time deliveries.

•Supported resolution of out-of-stock (OOS) situations in collaboration with Supply Chain and Commercial teams, reducing business disruptions.

•Contributed to the design and implementation of a cross-functional free-order process for marketing activations, defining clear workflows and deadlines.

•Coordinated execution for key Travel Retail accounts (Lagardère, Avolta Europe, WDF UK), overseeing the full SAP order lifecycle from entry to final delivery and improving on-time delivery KPIs.

• Drove system adoption in Customer Service by leading training sessions focused on IT ticket resolution and continuous improvement initiatives.

• Managed credit/debit notes, returns, and customer claims, achieving resolution within 48 hours and enhancing customer satisfaction.

• Directed high-volume B2B order processing for an international client, ensuring accuracy and on-time global deliveries.

• Managed end-to-end export operations, including documentation (invoices, packing lists, COO, EUR1) and multimodal transport (air, sea, road), ensuring compliant and on-time international shipments.

•Coordinated international logistics flows across air, sea, and road, improving delivery reliability and operational execution.

•Partnered with Sales to monitor and challenge customer forecasts, identifying gaps between demand and actual orders and escalating deviations to reduce potential revenue risk

•Assisted in monitoring customer accounts within SAP to support sales in reducing payment delays and enhancing cash flow management.

•Facilitated compliance with internal supply chain guidelines by identifying and addressing operational deviations to ensure service continuity.

•Enhanced relationships with international customers and distributors in Spain and France, adding improvements in service levels and customer satisfaction.

• Provided IT support in high-volume environment managing 60+ daily interactions including calls, emails, and chats.

•Assisted end users with incident and request tickets using BMC Remedy for software and hardware issues such as MS Office, VPN, Outlook, browsers, Lync, laptops, desktops, printers, and mobile devices.

•Facilitated end-user training and new starter support to promote efficient system adoption and onboarding.