NARJIS TRIKI

• Achievements:

● Organization and coordination of the World Congress of Dermatology in Singapore (WCD 2023) for the L'Oréal Paris brand.

● International event organization: Hair Lab Visit (twice a year).

● Collaboration with more than 10 international agencies in marketing, design, and event organization.

● Management of an annual budget of 1.5 million euros for the L'Oréal Paris brand.

● Coordination of events for more than 18 countries worldwide.

● Organization of over 40 dermatological congresses in France (covering 7 to 8 specialties).

● Organization of public relations events for the brand and product launches.

• Responsibilities:

● Organization, coordination, and execution of major international events for the L'Oréal Paris brand, including the Hair Lab Visit in March and October 2023, WCD 2023 in Singapore, and the brand's runway show for Paris Fashion Week 2023.

● Coordination of booth design with the agency based in Israel and oversight of production in Singapore.

● Creation of visual artworks for scientific events with the merchandising team (giant props, science tables, etc.).

● Ensuring coordination of communication activities at the subsidiary level in collaboration with e-commerce and travel retail teams.

● On-site operations management, from setup to teardown.

● Recruitment of hostesses, training, development and tracking of schedules, task allocation.

● Budget evaluation and monitoring for each event, expense control (1.5 million euros per year), in collaboration with our finance department.

● Planning and analysis of medical congresses by specialty. Monitoring and control of order execution, anticipation of internal and external risks, logistics coordination.

● Monitoring and analysis of data to optimize budgets. Creation and management of all supplier briefs.

● Implementation and optimization of orders for the B to B online sales channel: the website (Hospital).

Achievements:

• Online management of 100 products per year.

• Collaboration with 12 different online partners.

• Negotiation of after-sales service conditions for new products.

Responsibilities:

• Managing an extensive client portfolio, including Castorama, Conforama, Amazon, Auchan, Leclerc, Endearing Garden, Brico Depôt, etc.

• Managing and ensuring that customer service standards for the department are upheld at all times and reporting exceptions for monitoring and review.

• Identifying best practices for providing efficient and consistent service to internal and external stakeholders.

• Implementing and optimizing internal processes.

• Managing relationships with suppliers in China, Israel, and Canada and implementing a new distribution strategy.

• Undertaking preventive actions with customers in the event of an identified problem (delay, stockout).

Responsibilities:

• Welcoming customers at the cash register.

• Opening and closing the cash register, recording and processing products.

• Participating in inventory checks to ensure stock accuracy.

• Managing customer returns and professionally handling complaints, ensuring customer satisfaction.

• Assisting customers in finding products or sections.

• Restocking shelves and labeling items.

Achievements :

• Management of 40 employees.

• Mentoring and training of new hires.

• Weekly analysis of KPI performance for each associate.

Responsibilities :

• Ensuring provisional stock planning.

• Managing store stock movements across Canada.

• Analyzing and monitoring KPIs.

• Organizing schedules for stock teams based on performance. • Effectively leveraging and appropriately delegating responsibilities to staff.

• Responsible for all opening and closing procedures of the store on all designated shifts as per the store hours of operations.