Narinder Kaur
Colombes
Summary
O2C and Finance Operations Team Lead with 8+ years of experience in Order-to-Cash, debt collection, billing operations, and client finance support within multinational and fast-paced environments. Proven track record of improving DSO, reducing unallocated cash, optimizing collections workflows, and leading cross-functional teams. Strong expertise in automation, KPI monitoring, stakeholder communication, and process improvement. Fluent in English, working proficiency in French.
Overview
6
6
years of professional experience
Work History
Assistant Team Leader
CVENT
NEW DELHI
02.2019 - 05.2025
- Managed end-to-end Order-to-Cash cycle for B2B portfolio (€5M+ receivables exposure).
- Reduced DSO by 18% through structured follow-up and dispute resolution.
- Decreased unallocated cash by 30%, improving cash visibility.
- Lowered aged receivables (>90 days) by 25%.
- Supervised team of 8–10 analysts; conducted 1:1s, performance reviews & career planning.
- Improved on-time collection rate by 22%.
- Represented O2C team in cross-functional meetings (Sales, Client Success, Finance).
- Optimized Jira ticket workflows, achieving 95% SLA compliance and reducing resolution time by 30%.
- Introduced automation initiatives reducing manual processing effort by 20%.
- Delivered weekly KPI dashboards tracking DSO, payment delays, and collection performance.
Education
Master of Science - International Financial Analyst
INSEEC BUSINESS SCHOOL
France09-2026
Skills
Order-to-Cash (O2C)
DSO Optimization
Debt Collection
Billing Operations
KPI Monitoring
Cash Application
Process Automation
Jira
People Management
Conflict Resolution
B2B Customer Relations
- TECHNICAL TOOLS
Advanced Excel Oracle ERP Salesforce Jira Financial Dashboards
Timeline
Assistant Team Leader
CVENT
02.2019 - 05.2025
Master of Science - International Financial Analyst
INSEEC BUSINESS SCHOOL