Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Cafeteria / Event Coordinator
SV Group at Syngenta Crop Protection
Basel
2022.11 - Current
Led a team of baristas while efficiently preparing and serving high-quality, specialty coffee beverages
Expertise in crafting drinks effectively, maximizing sales, and providing excellent customer experiences.
Executed setup tasks with attention to detail, maintaining table cleanliness and an orderly work environment.
Gathered customer input and took action to ensure their satisfaction.
Maintained consistent inventory levels to ensure the café was always fully stocked
Managed inventory by placing stock orders
Efficiently addressed daily emails and calls regarding upcoming caterings or events
Ensuring accurate delivery and presentation of all caterings
Preserved the overall appearance and cleanliness of the cafeteria
Produced contracts and invoices for events and monitored fee collection.
Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
Analyzed data from previous events in order to improve future ones.
Waitress
Cafe Charlotte
Basel
2021.09 - 2022.10
Provided warm and welcoming reception to restaurant guests
Performed setup duties to ensure smooth operations
Maintained accurate bill collection and calculated change precisely for all customer orders
Ensured accurate cash count at the conclusion of every shift
Solicited customer feedback, ensuring satisfaction by promptly addressing concerns.
Demonstrated exceptional poise and warmth while managing high guest influx.
Managed store operations in the absence of manager
Building rapport with customers via friendly, knowledgeable, and supportive customer service
Accurately and professionally responded to all customer queries.
Maximized purchases by creating attractive merchandise displays with strategic product placement, attracting customers into the store
Handled guest inquiries both over the phone and in person.
Waitress/Barmaid
Flanagans Irish Pub Basel
Basel
2017.05 - 2022.10
Served as the front-line representative welcoming guests, sharing details about daily specials, and seating them at open tables with enthusiasm.
Managed the allocation of waitstaff to hosting duties, specific tables, and bar areas
Fostered strong collaboration with kitchen and bar staff, enhancing efficiency in fulfilling customer food and drink orders. Displayed adaptability by stepping in as a bartender when necessary.
Maintained responsibility for all aspects of opening and closing procedures, which encompassed tasks such as cleaning, updating the specials board, and operating the register system.
Maintained constant table visits to cater to guests' needs and refill their beverages
Maintained a high level of customer satisfaction by addressing and resolving complaints related to food quality, restaurant cleanliness, timeliness, and service.
Bussed and cleaned tables, ensuring a consistently tidy restaurant environment. Completed closing duties to maintain overall orderliness.
Waitress
Lokami in Novartis Campus
Basel
2015.01 - 2017.01
Welcomed guests and accompanied them to their table
Performed setup duties such as preparing and cleaning tables and organizing the work area
Explained the menu and suggested additional items to guests
Notified workers of visitor arrival
Addressed guest inquiries on the phone and in person
Received and sorted mail packages
Kept drinks refilled and frequently visited tables to meet guest needs.
Waitress
Chateau de Golf
Hombourg
2014.02 - 2014.11
Saleswoman
Autogrill Euroairport
2013.01 - 2014.10
Waitress
Restaurant La palma
Basel
2011.01 - 2013.01
Education
Graeme High School
Collège St Adjutor
Vernon, France
Skills
Administrative support
Problem-Solving
Mentoring
Leadership
Verbal communication
Strong work ethic
Office administration
POS terminals
Organizational skills
Data entry
Quick thinker
Microsoft Office
Team player
Verbal and written skills
Speedy and efficient service with excellent customer service skills
Stock and inventory management
Cash handling and arithmetic
Works well under pressure
Guest Management
Special events planning
Food service knowledge
Social Media Promotion
Catering Coordination
Event Planning
Room Setup and Breakdown
Pricing negotiation
Personal Information
Date of Birth: 07/05/92
Nationality: British
Languages
English
First Language
French
Proficient (C2)
C2
German
Intermediate (B1)
B1
Spanish
Beginner
A1
Timeline
Cafeteria / Event Coordinator
SV Group at Syngenta Crop Protection
2022.11 - Current
Waitress
Cafe Charlotte
2021.09 - 2022.10
Waitress/Barmaid
Flanagans Irish Pub Basel
2017.05 - 2022.10
Waitress
Lokami in Novartis Campus
2015.01 - 2017.01
Waitress
Chateau de Golf
2014.02 - 2014.11
Saleswoman
Autogrill Euroairport
2013.01 - 2014.10
Waitress
Restaurant La palma
2011.01 - 2013.01
Graeme High School
Collège St Adjutor
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