Naomi Gilbert
Dietwiller
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Cafeteria / Event Coordinator
SV Group at Syngenta Crop Protection
Basel
11.2022 - Current
- Led a team of baristas while efficiently preparing and serving high-quality, specialty coffee beverages
- Expertise in crafting drinks effectively, maximizing sales, and providing excellent customer experiences.
- Executed setup tasks with attention to detail, maintaining table cleanliness and an orderly work environment.
- Gathered customer input and took action to ensure their satisfaction.
- Maintained consistent inventory levels to ensure the café was always fully stocked
- Managed inventory by placing stock orders
- Efficiently addressed daily emails and calls regarding upcoming caterings or events
- Ensuring accurate delivery and presentation of all caterings
- Preserved the overall appearance and cleanliness of the cafeteria
- Produced contracts and invoices for events and monitored fee collection.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Analyzed data from previous events in order to improve future ones.
Waitress
Cafe Charlotte
Basel
09.2021 - 10.2022
- Provided warm and welcoming reception to restaurant guests
- Performed setup duties to ensure smooth operations
- Maintained accurate bill collection and calculated change precisely for all customer orders
- Ensured accurate cash count at the conclusion of every shift
- Solicited customer feedback, ensuring satisfaction by promptly addressing concerns.
- Demonstrated exceptional poise and warmth while managing high guest influx.
- Managed store operations in the absence of manager
- Building rapport with customers via friendly, knowledgeable, and supportive customer service
- Accurately and professionally responded to all customer queries.
- Maximized purchases by creating attractive merchandise displays with strategic product placement, attracting customers into the store
- Handled guest inquiries both over the phone and in person.
Waitress/Barmaid
Flanagans Irish Pub Basel
Basel
05.2017 - 10.2022
- Served as the front-line representative welcoming guests, sharing details about daily specials, and seating them at open tables with enthusiasm.
- Managed the allocation of waitstaff to hosting duties, specific tables, and bar areas
- Fostered strong collaboration with kitchen and bar staff, enhancing efficiency in fulfilling customer food and drink orders. Displayed adaptability by stepping in as a bartender when necessary.
- Maintained responsibility for all aspects of opening and closing procedures, which encompassed tasks such as cleaning, updating the specials board, and operating the register system.
- Maintained constant table visits to cater to guests' needs and refill their beverages
- Maintained a high level of customer satisfaction by addressing and resolving complaints related to food quality, restaurant cleanliness, timeliness, and service.
- Bussed and cleaned tables, ensuring a consistently tidy restaurant environment. Completed closing duties to maintain overall orderliness.
Waitress
Lokami in Novartis Campus
Basel
01.2015 - 01.2017
- Welcomed guests and accompanied them to their table
- Performed setup duties such as preparing and cleaning tables and organizing the work area
- Explained the menu and suggested additional items to guests
- Notified workers of visitor arrival
- Addressed guest inquiries on the phone and in person
- Received and sorted mail packages
- Kept drinks refilled and frequently visited tables to meet guest needs.
Waitress
Chateau de Golf
Hombourg
02.2014 - 11.2014
Saleswoman
Autogrill Euroairport
01.2013 - 10.2014
Waitress
Restaurant La palma
Basel
01.2011 - 01.2013
Education
Graeme High School
Collège St Adjutor
Vernon, FranceSkills
- Administrative support
- Problem-Solving
- Mentoring
- Leadership
- Verbal communication
- Strong work ethic
- Office administration
- POS terminals
- Organizational skills
- Data entry
- Quick thinker
- Microsoft Office
- Team player
- Verbal and written skills
- Speedy and efficient service with excellent customer service skills
- Stock and inventory management
- Cash handling and arithmetic
- Works well under pressure
- Guest Management
- Special events planning
- Food service knowledge
- Social Media Promotion
- Catering Coordination
- Event Planning
- Room Setup and Breakdown
- Pricing negotiation
Personal Information
- Date of Birth: 07/05/92
- Nationality: British
Languages
English
First Language
French
Proficient (C2)
C2
German
Intermediate (B1)
B1
Spanish
Beginner
A1
Timeline
Cafeteria / Event Coordinator
SV Group at Syngenta Crop Protection
11.2022 - Current
Waitress
Cafe Charlotte
09.2021 - 10.2022
Waitress/Barmaid
Flanagans Irish Pub Basel
05.2017 - 10.2022
Waitress
Lokami in Novartis Campus
01.2015 - 01.2017
Waitress
Chateau de Golf
02.2014 - 11.2014
Saleswoman
Autogrill Euroairport
01.2013 - 10.2014
Waitress
Restaurant La palma
01.2011 - 01.2013
Graeme High School
Collège St Adjutor
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