Naoko Waguet Kobayashi
Paris
Summary
FRESHLY GRAUDATED,
PASSIONED FOR IMPROVEMENT
Customer service professional with history of delivering trilingual support and ensuring client satisfaction.
Motivated to maintain customer satisfaction and contribute to the group's success.
Equipped with strong willingness to learn, eager to contribute to team success and further develop professional skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
38
38
years of professional experience
Work History
Transversal Activity / Custody Dept.
CACEIS Bank
09.2014 - Current
- Prepare official documents (example : 140 Class Action files in 2023).
- Collaborate with other departments as needed to resolve customer issues that require cross-functional support or expertise.
- Document operational procedure to share knowledge and promote efficiency.
- Participated in ongoing training sessions aimed at enhancing financial knowledge.
Operations Specialist
Fund Distribution Services
02.2008 - 09.2014
- Supported the successful execution of Action Plans (example: migrate all CACEIS France's fund assets from Fundsettle to registrars).
- Efficient management of migrations, mergers, complex cross-border transfers of funds.
Client Support
Institutional Client Service at Securities Dept.
01.1991 - 02.2008
- Enhanced reputation by serving as a reliable point-of-contact for French and Foreign clients on Securities and Cash.
Administrative Officer
SMBC Nikko Bank
06.1989 - 12.1990
- Fund administration
Operational Officer
DBS Bank
03.1987 - 06.1989
- Money Market Back Office
Education
Master 2 - Economy
Kyoto Sangyo University, Graduate School
Kyoto, Japan03.2023
Master 1 - Finance And Management
Conservatoire National Des Arts Et Métiers
Paris, France06.2013
Licence - English Literature
Meiji-Gakuin University
Tokyo, Japan03.1987
Skills
- Certification AMF
- Adaptability
- Autonomy
- Interpersonal skills
- Initiative
- Rigor
- Pack Office (Excel, PowerPoint, Word)
Languages
English
Advanced (C1)
French
Advanced (C1)
Japanese
Bilingual or Proficient (C2)
Volunteer Experience
- Japanese Association in France, ex. Representative of SOS Mama Club (organized workshops/visits/conferences/bazaar)
- Ambassador of CUBE (Concours Usages Bâtiments Efficaces)
Hobbies and Interests
- Kendo : member of Kendo Club at CA Sport
Timeline
Transversal Activity / Custody Dept.
CACEIS Bank
09.2014 - Current
Operations Specialist
Fund Distribution Services
02.2008 - 09.2014
Client Support
Institutional Client Service at Securities Dept.
01.1991 - 02.2008
Administrative Officer
SMBC Nikko Bank
06.1989 - 12.1990
Operational Officer
DBS Bank
03.1987 - 06.1989
Master 2 - Economy
Kyoto Sangyo University, Graduate School
Master 1 - Finance And Management
Conservatoire National Des Arts Et Métiers
Licence - English Literature
Meiji-Gakuin University
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