Business Development Manager – Customer Success Manager – Account Manager Fluently bilingual French English
Digital Transformation – IT – Healthcare-Pharmaceutical
Results-driven professional with over 10 years’ record of achievement in the areas of business development, account management, sales and sales management. Confident speaker with persuasive interpersonal communication skills. Routinely exceeds quotas and drives market share to #1 or #2 positions due to keen ability to understand clients’ needs and successful strategies to negotiate at C Level. Effective and creative in the concretization of projects. Truly enjoys creating new relationships and goes the extra mile to meet client expectations. Performs effectively both independently and in teams.
Develop and manage client portfolio
Responsible for the creation and management of a strategic account plan for each client
Determining key relationships, and summarizing key goals, issues and actions
Drive retention and growth with clients by understanding their business needs and helping them succeed
Relentless focus on deriving business value from relationships with clients both through product and services
Develop deep relationships with key stakeholders, decision makers and influencers at client firms
Provide information on the available tools and resources from LexisNexis and its various partners that will help leverage the client existing investment
Identify clients at risk and develop risk mitigation strategy to prevent revenue loss and reputational damage
Handle and resolve customer requests and complaints
Nominated best sales world-wide team in terms of revenue performance and customer satisfaction level regarding Apple’s standards
Exceeded the monthly revenue target by 50 percent after 6 working month
Completed the Apple Sales Curriculum with success
Nominated one of the top producer in new sales acquisition, opened 6 new accounts per month on average
Closed new business contracts under a highly competitive price environment
Renewed 99% of online retention subscription with an up to 15% increase using an auto renewal term agreement between 1 year term up to 3 years
References available on request