Nadiia Boichuk
London
Summary
As a highly competent and forward thinking manager (assistant manager) I possess a long track record ensuring smooth and efficient running of the business. I am a person with proven leadership skills along with the necessary tenacity needed to get the most demanding of jobs done. As an experienced professional I possess excellent negotiation skills, and am confident to successfully talk through disagreements between highly entrenched parties. I have excellent people skills, this enables me to build and maintain good working relationships in a team and with partners. Currently, I am looking for an opportunity to build a career with a company that has a friendly, flexible working environment and where I can learn, develop and further my career aspirations.
Overview
13
13
years of professional experience
Work History
Store Manager
Holland & Barrett, International Limited
London
05.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increase sales through excellent customer service and adherence to standard practices.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Holland & Barrett, International Limited
London
08.2018 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Regional Manager
Delta Bank, Private Joint-Stock
Ukraine
04.2013 - 09.2016
- Accomplished staff results through clear communication and expectations
- Trained and developed team members to achieve daily and monthly targets
- Planned and organized meetings and conferences
- Conducted interviews and recruited personnel
- Reported to head office
- Made strategic decisions and took full responsibility for actions
- Supported team performance in all aspects
- Planned, monitored, and appraised job results
- Counseled and disciplined employees
- Conducted HR duties such as arranging and conducting interviews
- Coordinated and enforced policies and procedures
- Led team meetings
- Negotiated and communicated with potential clients
Lending Expert
Delta Bank, Private Joint-Stock
Ukraine
09.2011 - 03.2013
- Assist and consult customers regarding available bank services
- Conduct interviews with clients
- Verify all information regarding their financial and material status
- Analyze all relevant documents and advise clients on the most suitable loan options and corresponding interest rates
- Complete and submit loan approval forms
- Prepare all necessary documents for signing
Education
City Lit College
Bachelor degree in Management -
Ivano-Frankivsk National Technical University of Oil and Gas
06.2006
Ivano-Frankivsk secondary school
05.2006
Skills
- Excellent management skills
- Responsible and dedicated attitude
- Calm and resourceful under pressure
- Ability to analyze and logical thinking
- Good team working skills and the ability to work effectively as a part of a team
- Excellent work ethics
References
References available on request
Hobbies and Interests
I am keen to build upon my knowledge and continue to develop my skills in management, therefore I spend some of my free time learning and reading about innovations and developments in the area. Another thing that interests me is healthy eating. I enjoy challenge myself and try new healthy recipes and diets. When spending time outdoors I would prefer to play volleyball or other team sports.
Timeline
Store Manager
Holland & Barrett, International Limited
05.2023 - Current
Assistant Manager
Holland & Barrett, International Limited
08.2018 - 05.2023
Regional Manager
Delta Bank, Private Joint-Stock
04.2013 - 09.2016
Lending Expert
Delta Bank, Private Joint-Stock
09.2011 - 03.2013
City Lit College
Bachelor degree in Management -
Ivano-Frankivsk National Technical University of Oil and Gas
Ivano-Frankivsk secondary school