Nadia Zamor
Lyon
Summary
Passionate about the aviation industry, I aim to advance my career within an airline. I am a professional with extensive experience in the airport sector, backed by solid training in customer service and tourism, as well as a strong aptitude for learning new skills. Dynamic and possessing excellent interpersonal skills, I enjoy collaborating with a diverse range of people. I am highly motivated and stand out for my commitment to teamwork and my eagerness to learn.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Administrative Assistant MASP
UDAF
Lyon
08.2026 - 09.2026
- Handling routine administrative tasks such as drafting emails, managing calendars, and scheduling appointments.
- Preparation and updating of administrative documents and monitoring reports.
- Management of client and supplier files, including follow-ups and information updates.
- Active participation in team meetings to share observations and suggestions.
- Managing the email inbox and sharing urgent and important information with the relevant staff.
Réceptionist /Hotel Front Desk Receptionist
GSF Mercure - EM LYON Buisiness School
Lyon
07.2026 - 09.2026
- Handling telephone calls, taking messages, transferring calls, and responding to customer inquiries.
- Welcoming and directing clients upon their arrival at the establishment.
- Supervision of the receipt and distribution of deliveries and packages.
- Professionally welcome domestic and international visitors and clients, providing friendly and knowledgeable assistance.
Unemployment Claims Specialist
France Travail
Lyon
04.2026 - 06.2026
Passenger Service Agent
Air France
Nice
03.2025 - 03.2026
- Warm and professional welcome for passengers, contributing to a positive experience from the moment they arrive at the airport.
- Assistance for unaccompanied children and passengers with reduced mobility.
- Representing the company to clients requires a well-groomed appearance and professional communication skills.
- Promotion of additional services offered by the airline, such as upgrades.
- Strict adherence to safety procedures across all daily activities.
- Passenger ticket and baggage check-in, issuance of boarding passes.
Unemployment Claims Specialist
France Travail
Lyon
02.2024 - 03.2025
Passenger Service Agent
Alyzia
Lyon
02.2024 - 11.2024
- Personalized passenger greeting, ticket verification, and baggage check-in.
- Passenger ticket and baggage check-in, issuance of boarding passes.
- Assistance for passengers with special needs, such as the elderly, or persons with reduced mobility.
- Fast and accurate baggage check-in, adhering to weight and security standards.
Education
High School Diploma - Tourism And Hospitality
Air Sup
Nice, France03-2026
High School Diploma -
La Martinière Duchère High School
Lyon, France07-2017
Skills
- Communication skills
- Customer service
- Professional and polished presentation
- Stress and conflict management
- Empathy and listening
- Flexibility
- Teamwork and collaboration
Languages
French
Native
Native
English
Upper Intermediate (B2)
B2
Affiliations
Humanitarian trip for the Air France Foundation - November 2025
Timeline
Administrative Assistant MASP
UDAF
08.2026 - 09.2026
Réceptionist /Hotel Front Desk Receptionist
GSF Mercure - EM LYON Buisiness School
07.2026 - 09.2026
Unemployment Claims Specialist
France Travail
04.2026 - 06.2026
Passenger Service Agent
Air France
03.2025 - 03.2026
Unemployment Claims Specialist
France Travail
02.2024 - 03.2025
Passenger Service Agent
Alyzia
02.2024 - 11.2024
High School Diploma - Tourism And Hospitality
Air Sup
High School Diploma -
La Martinière Duchère High School