Mustapha M'MADI

• Managed telecom deployment across 100+ sites , ensuring delivery within scope, cost, and timelines.
• Led project governance (steering committees, project committees) and ensured clear communication.
• Identified risks and defined mitigation plans; supervised integrators and external partners.
• Oversaw deployment of telecom equipment (including printers and network components).

• Delivered assessments and recommendations for modern collaborative spaces and meeting rooms.
• Designed Smart Building service catalog and evaluated room booking and infrastructure management tools.
• Built a demo environment for videoconferencing and digital signage solutions.
• Analyzed usage data to optimize workplace experience.

(Project scale: 50+ meeting rooms)

• Room & signage integration — Managed integration of 50+ meeting rooms and digital signage systems.
• Client needs analysis — Proposed collaboration solutions adapted to a multi‑room environment.
• Deployment planning — Planned installations with integrators to ensure smooth rollout across all rooms.
• Remote monitoring — Implemented monitoring for all rooms to track performance and availability.
• KPI tracking — Collected KPIs (usage, downtime, updates) and executed preventive actions to improve reliability.

(Deployment scale: 1,600+ users)

• UCaaS rollout — Led a large‑scale UCaaS deployment for 1,600+ users across multiple sites.
• Requirements & call flows — Redesigned call flows, IVR, and queues to support a high‑volume telephony migration.
• Number porting — Managed number porting and operator coordination for a multi‑site migration.
• User onboarding — Delivered training and adoption support for a large user base.
• Project governance — Oversaw planning, risks, deliverables, and reporting for a high‑scale UCaaS transformation.

• Platform administration — Administered Fuze UCaaS platform (VoIP, SIP, routing, user management).
• Incident management — Managed incidents, prioritized requests, and ensured service stability.
• User support — Delivered user training and operational support.
• Operational procedures — Created procedures to standardize operations.
• System integrations — Integrated Fuze with M365, Active Directory, and EasyVista.

(Project scale: nationwide — all sites across France

• Nationwide IP telephony support — Handled Level 2 incidents on Alcatel IP telephony systems (OXO/OXE) for all Saint‑Gobain sites across France , ensuring fast and reliable resolution.
• Operator coordination — Coordinated escalations and troubleshooting with Orange and Alcatel operators to optimize service performance.
• Backlog management — Managed and prioritized the national backlog of IP telephony incidents and service requests.
• Procedure development — Updated and created operational procedures to standardize telecom operations and improve efficiency.
• Technical environment — Worked with Alcatel OXO/OXE, operator systems, ServiceNow, M365, and telecom diagnostic tools

(Support scale: nationwide — all Saint‑Gobain sites across France)

• End‑user IT support — Provided Level 1 support for IT, telephony, and network issues across all Saint‑Gobain sites in France , ensuring fast and efficient ticket resolution.
• Ticket management — Managed and prioritized daily incidents and service requests to maintain high service continuity.
• Escalation handling — Escalated unresolved cases to Level 2 teams, ensuring proper follow‑up and timely resolution.
• User assistance — Supported end‑users on workstation, telephony, printing, and network environments.
• Technical environment — Worked with Active Directory, ServiceNow, M365, telephony systems, printing services, and workstation tools.