Muhammad Talha Shafqat
IT & Data Entry Expert
Muscat,Oman
Summary
To continuously seek opportunity for the development in my professional career and also to share whatever I have learnt so far, academically and professionally being a firm believer that sharing leads to enrichment of knowledge. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Data Entry Officer
Fauji Security Services (Pvt) Limited
Multan
07.2021 - 03.2023
- Actively monitored competitor activities and market trends, providing valuable insights that contributed to the development of competitive pricing and marketing strategies
- Resolved customer inquiries and issues promptly, ensuring a high level of customer satisfaction and a 95% customer retention rate
- Maintained a high level of accuracy and efficiency while entering sensitive data into the company's database, achieving a 99.5% error-free record for all data entries
- Streamlined the data entry process by implementing keyboard shortcuts and macros, reducing the time required for data input by 25% and improving overall productivity
- Developed and maintained a well-organized filing system for physical documents, ensuring quick and easy retrieval of information, resulting in a 30% reduction in search time.
- Verified data files prior to entry to maintain high data accuracy.
IT and Sales Executive
Dua Enterprises Multan
Multan
03.2020 - 06.2021
- Negotiated and closed significant contracts with hospitals, clinics, and healthcare facilities, resulting in a 35% increase in overall sales revenue.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and input commands to troubleshoot areas.
- Resolved customer inquiries and issues promptly, ensuring a high level of customer satisfaction and a 95% customer retention rate.
Quality Control Engineer
Mughal Iron & Steel Industry
Lahore
08.2017 - 01.2020
- Implemented and improved quality control procedures, resulting in a 15% reduction in defects and rejections in steel manufacturing processes
- Led a cross-functional team to develop and implement a comprehensive quality assurance program, leading to ISO 9001 certification for the steel plant
- Developed and conducted specialized training sessions for production personnel on quality control measures, leading to a 20% increase in process adherence and product consistency
- Spearheaded root cause analysis investigations for customer complaints, identified critical issues, and implemented corrective actions, resulting in a 30% decrease in customer complaints within six months.
Education
Internship - Information Technology And Microsoft
TEVTA Academy
Burewala, Pakistan 03.2012 - 06.2012
B.Sc.(Hons) - Advance Material
Bahauddin Zakariya University
Multan, Pakistan 01.2013 - 04.2017
F.Sc - Pre-Engineering
Board of Intermediate Education, Punjab College
Chichwatni, Pakistan 01.2011 - 04.2013
Matriculation - Science
Board of Intermediate Education, Sir Syed Public High School
Chichawatni, Pakistan 01.2009 - 01.2011
Skills
Excel formulas
Business administration
Log book maintenance
Microsoft Office proficiency
Typing 55 wpm
Team player
Records management
Technical issue analysis
Application installations
TCP/IP, Windows 10 & Mac Systems
Accomplishments
- Maintained an average typing speed of 55 WPM on all assignments.
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
- Sorted over 400 documents and maintained an organized filing process.
- Verified data files prior to entry to maintain high data accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Been complimented by your supervisor or co-workers.
- Identified a problem and solved it.
- Come up with a new idea that improved things.
- Trained 62 new data entry employees
- Completed intensive training in database fundamentals and software engineering.
Additional Information
Age: 27 years
Martial Status: Single
Resident Card: Valid & Transferable
Driving License: Valid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Data Entry Officer
Fauji Security Services (Pvt) Limited
07.2021 - 03.2023
IT and Sales Executive
Dua Enterprises Multan
03.2020 - 06.2021
Quality Control Engineer
Mughal Iron & Steel Industry
08.2017 - 01.2020
B.Sc.(Hons) - Advance Material
Bahauddin Zakariya University
01.2013 - 04.2017
Internship - Information Technology And Microsoft
TEVTA Academy
03.2012 - 06.2012
F.Sc - Pre-Engineering
Board of Intermediate Education, Punjab College
01.2011 - 04.2013
Matriculation - Science
Board of Intermediate Education, Sir Syed Public High School
01.2009 - 01.2011