Muhammad Zaki
Lahore
Summary
Business Development Executive with specialized experience in medical billing and customer support. Skilled in client relationship management, strategic planning, and revenue growth. Proven ability to identify business opportunities, streamline billing processes, and enhance client satisfaction through tailored solutions and exceptional service delivery.
Overview
8
8
years of professional experience
Work History
SENIOR BUSINESS DEVELOPMENT EXECUTIVE
G1G Travel Insurance
07.2022 - Current
- Specialized in building and optimizing business development strategies
- My expertise lies in cold calling, email marketing and helping in CRM solutions.
- I have proven track record of establishing and leading high performing teams to achieve and exceed sales targets
- My experience includes reporting to C- level executives and providing strategic insight to drive business growth
- I am tech-savvy, with a keen ability to adapt new technologies
- My focus is on optimizing revenue cycle with processes to ensure timely reimbursement and smooth growth in their business.
BUSINESS ANALYST - TRAVEL SAFETY EXPERT
G1G Travel Insurance
07.2022 - 08.2023
- Ensured seamless customer experiences by leveraging tools like Zendesk to evaluate interactions and enhance the customer journey
- Combined travel safety expertise with sales handling to navigate challenges and prioritise customer safety and satisfaction
- Conducted proactive risk assessments to identify potential travel safety issues
- Swiftly resolved customer issues to maintain high levels of satisfaction
- Continuously refined processes to optimise travel safety and improve overall customer experience
- Analysed customer interactions and implemented strategic interventions to enhance the travel experience
- Contributed to a trusted and enjoyable travel experience for all customers through meticulous analysis and proactive measures
TEAM LEAD OPERATIONS
Abacus Consulting
11.2020 - 06.2022
- Supervised and motivated the customer success team to achieve set objectives
- Trained team members to enhance their skills and performance in customer interactions
- Assigned tasks based on individual strengths and customer needs
- Motivated employees through regular feedback and recognition of achievements
- Resolved conflicts within the team to maintain a harmonious working environment
- Reported team progress and issues to the appropriate personnel
SENIOR CUSTOMER SUPPORT EXECUTIVE
Abacus Consulting
06.2020 - 11.2020
- Supervised and motivated the customer success team to achieve set objectives
- Trained team members to enhance their skills and performance in customer interactions
- Assigned tasks based on individual strengths and customer needs
- Motivated employees through regular feedback and recognition of achievements
- Resolved conflicts within the team to maintain a harmonious working environment
- Reported team progress and issues to the appropriate personnel
RECRUITER
Winston Recruitment Ltd
04.2018 - 05.2020
- Sourced candidates through LinkedIn, Reed, Totaljobs, Job Medic, and CV Library using BOOLEAN searches
- Interviewed and evaluated candidates from various sectors including Oil & Gas, Telecom, IT, Banking & Finance, Healthcare, Hospitality & Tourism for the UK market
- Managed up to 5-10 daily job requisitions from different clients
- Advertised vacancies by drafting and placing adverts on various social media platforms
- Fostered long-term relationships with candidates
- Reviewed and understood technical job requirements
- Received and reviewed applications, managed interviews, and shortlisted candidates
- Verified applicants to ensure they met position requirements
- Prepared resumes and correspondence to forward to clients for suitable applicants
- Communicated with potential candidates via telephone and Skype interviews to assess job fit
- Formatted resumes and edited them according to clients’ expectations
- Ensured candidates were prepared and available for scheduled interviews with clients
- Followed up with candidates post-interview
- Updated the database with new and existing candidates under respective professional categories
CUSTOMER SERVICE OFFICER
CMPak Pvt Ltd (Zong)
11.2016 - 03.2018
- Answered incoming calls and guided customers according to their queries
- Managed call handling within given time frames while adhering to all quality parameters
- Ensured customer satisfaction by following the company’s policies
- Stepped in as Point-Person during the Team Lead's absence, taking on team lead responsibilities
- Managed the team and conducted Root Cause Analysis (RCM) to identify and address weak points
- Promoted quality and ensured team adherence to company standards
Education
Masters in Science - Supply Chain Management
NATIONAL COLLEGE OF BUSINESS ADMINISTRATION & ECONOMICS ( NCBA& E)
01.2021
Skills
- Zendesk
- Definitive Health Care
- Zoom info
- Apollo
- Lab Prospects
- Confluence
- Genesys
- Knowledge Base
- Slack
- Office 360
- Google Workspace
- Microsoft Workspace
- Speechminer
- Apollo
Timeline
SENIOR BUSINESS DEVELOPMENT EXECUTIVE
G1G Travel Insurance
07.2022 - Current
BUSINESS ANALYST - TRAVEL SAFETY EXPERT
G1G Travel Insurance
07.2022 - 08.2023
TEAM LEAD OPERATIONS
Abacus Consulting
11.2020 - 06.2022
SENIOR CUSTOMER SUPPORT EXECUTIVE
Abacus Consulting
06.2020 - 11.2020
RECRUITER
Winston Recruitment Ltd
04.2018 - 05.2020
CUSTOMER SERVICE OFFICER
CMPak Pvt Ltd (Zong)
11.2016 - 03.2018
Masters in Science - Supply Chain Management
NATIONAL COLLEGE OF BUSINESS ADMINISTRATION & ECONOMICS ( NCBA& E)
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