Muhamad Diaoune
Fontenay-sous-Bois,France
Summary
IT professional with extensive experience in managing complex infrastructures, specializing in Windows operating systems and Microsoft technologies. Proficient in networking, Windows servers, and trading floor application support. Strong background in incident ticketing systems and expertise in Cisco and IPC communication devices.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Desktop Support Engineer
Bank of America
Paris, France
2023.01 - 2026.07
- Provide frontline desktop support for employees and traders, resolving hardware, software, and network issues.
- Troubleshoot Windows OS, corporate applications, and trading platforms to ensure minimal downtime.
- Install, configure, and maintain desktops, laptops, and corporate mobile devices.
- Manage user accounts, permissions, and security policies via Active Directory and Office 365.
- Support trader-specific applications including Bloomberg, FactSet, ICE, Tradeweb, and Broadway.
- Collaborate with infrastructure, networking, and security teams on upgrades and system improvements.
- Maintain detailed documentation of incidents, resolutions, and IT assets.
IT Support Technician
Collegiate Transport & Logistics
2022.06 - 2023.10
- Delivered remote and onsite support for users across multiple locations.
- Diagnosed and resolved hardware and software issues, ensuring stable desktop environments.
- Performed routine maintenance, updates, and system checks.
- Assisted with backup operations and disaster recovery procedures.
- Provided user training to reduce recurring issues and improve productivity.
- Supported setup and configuration of printers, scanners, and peripheral devices.
- Managed inventory of IT equipment and supplies.
Software Engineer
Wonma
2018.08 - 2022.02
- Managed IT systems and ensured smooth operation of computer infrastructure.
- Oversaw electronic data operations and system performance.
- Developed and maintained web applications supporting business operations.
Education
Higher Diploma - Software Engineering
APTECH Computer Education
2020.01 - 2021.01
BSc (Hons) - Information Systems Management
IFIG Dakar
Skills
- Operating systems: Windows 10/11 and Server
- Microsoft technologies: Office 365 and Active Directory
- Hardware support: Laptops, desktops, and monitors
- Networking: TCP/IP, DNS, and DHCP
- Remote support tools: RDP and TeamViewer
- Software deployment and configuration
- Scripting: PowerShell
- Trading floor applications: Bloomberg, FactSet, and ICE
- IT infrastructure management
- Incident ticketing systems: Remedy and ServiceNow
- IPC dealerboard support
- Corporate mobile device management
References
Available upon request.
Languages
English
Fluent
French
Upper intermediate
Affiliations
- Football, Gym, Running
Timeline
Desktop Support Engineer
Bank of America
2023.01 - 2026.07
IT Support Technician
Collegiate Transport & Logistics
2022.06 - 2023.10
Higher Diploma - Software Engineering
APTECH Computer Education
2020.01 - 2021.01
Software Engineer
Wonma
2018.08 - 2022.02
BSc (Hons) - Information Systems Management
IFIG Dakar