Mubsirah Rufai Olufowobi
Saint-Etienne
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Tremplin 42
04.2022 - Current
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Created and maintained detailed database to develop promotional sales.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Primary School Teaching Assistant
Marie De Saint -Etienne
11.2021 - 03.2022
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Promoted literacy skills through guided reading groups tailored to individual reading levels while implementing research-based intervention strategies when needed.
- Enforced rules and instructions to maintain discipline.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Crew Team Member
MacDonalds
03.2019 - 09.2020
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Operated cash register to ring up final bill and process various forms of payment.
- Used proper techniques to prepare food and ingredients.
English Teacher
High School Japara
05.2016 - 07.2018
- Developed and implemented behavior management plans to address student issues.
- Assessed and evaluated student performance through use of standardized testing.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
- Prepared comprehensive English curriculum for multiple classes.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Education
Bachelor of Arts - English Language And Literature
Tai Solarin University of Education
Ijebu -Ode, NigeriaFrench, B1
Projexia
Saint-Etienne, France,06.2021
French A2
Ifra
Saint - Etienne, France06.2020
Skills
- Key stakeholder relationship building
- Prioritization
- Calm and Professional Under Pressure
- Staff education and training
Languages
French
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Tremplin 42
04.2022 - Current
Primary School Teaching Assistant
Marie De Saint -Etienne
11.2021 - 03.2022
Crew Team Member
MacDonalds
03.2019 - 09.2020
English Teacher
High School Japara
05.2016 - 07.2018
Bachelor of Arts - English Language And Literature
Tai Solarin University of Education
French, B1
Projexia
French A2
Ifra
Similar Profiles
Karine ArseneauKarine Arseneau
Early Childhood Educator at Le Tremplin SchoolEarly Childhood Educator at Le Tremplin School
Liana GarciaLiana Garcia
Licensed Practical Nurse at Foothills Medical Centre Unit 42- Alberta Health ServicesLicensed Practical Nurse at Foothills Medical Centre Unit 42- Alberta Health Services
Tyler GearyTyler Geary
Reliability Technician (Contract) at 42 North SolutionsReliability Technician (Contract) at 42 North Solutions