MOÏSE MONDELICE
ClermontFerrand
Vue d'ensemble
9
9
years of professional experience
2023
2023
years of post-secondary education
Expérience
Team Manager
Foundever
Clermont-Ferrand
06.2020 - 11.2025
- Management of team Conquest Sales and compaint department.
- Coaching and onboarding new employees to improve autonomy and performances.
- Participation in team meetings and creation of new operational practices.
- Conducting quality evaluations and feedback sessions.
- Contractual listening sessions with the client who commissioned the order.
Coach
Foundever
Clermont-Ferrand
12.2019 - 06.2020
- Support on processes and call/email quality improvement.
- Participation in meetings and implementation of best practices.
- Training and guidance for new collaborators.
Customer Advisor
Foundever
Clermont-Ferrand
09.2019 - 12.2019
- Handled customer complaints with empathy and professionalism.
- Learned and applied customer relations methods and procedures.
- Consistently achieved short- and long-term objectives.
- Patience, resilience, listening
Aquatic Cook
Leoni Meadows Camp
Grizzly Flats
06.2016 - 08.2019
- Responsible for meal planning, preparation, and food inventory.
- Supervised food stock and ensured smooth kitchen operations.
Formation
Bachelor’s Degree in Theology - Theology and religion
University of the Southern Caribean
Saint Joseph, Trinidad et Tobago 01.2015 - 07.2019
ESL (English as a Second Language) - English
University of the Southern Caribbean
Trinidad et TobagoBachelor’s Degree in Psychology - Psychology
Université de Blaise Pascal
Clermont-Ferrand, France 09.2010 - 01.2014
Compétences
- Customer Relations & Sales
- Team Management & Coaching
- Quality Evaluation & Feedback
- Process Improvement
- Strong Analytical Thinking
- Experience in teaching from adolescent to senior
Informations complémentaires
- Music
- Lake
- Waterfall
- Wide open spaces
- Deep and genuine
- conversation
- Theology
Langues
Anglais
Bilingue
Français
Langue maternelle
Espagnol
Intermédiaire
Chronologie
Team Manager
Foundever
06.2020 - 11.2025
Coach
Foundever
12.2019 - 06.2020
Customer Advisor
Foundever
09.2019 - 12.2019
Aquatic Cook
Leoni Meadows Camp
06.2016 - 08.2019
Bachelor’s Degree in Theology - Theology and religion
University of the Southern Caribean
01.2015 - 07.2019
Bachelor’s Degree in Psychology - Psychology
Université de Blaise Pascal
09.2010 - 01.2014
ESL (English as a Second Language) - English
University of the Southern Caribbean