Morgane Oswald
Catania
Summary
Energetic, ambitious and dedicated with diverse skills reflecting 15 years experience. Socially outgoing friendly and attentive with the ability to problem solve. Able to work well independently and as part of a team. Committed to contributing to company growth.
Overview
14
14
years of professional experience
Work History
Receptionist
Ostello Urban Pop
Catania
10.2022 - 02.2024
- Meeting and greetinp up to hotel guests daily to ensure they received a warm and friendly welcome.
- Taking time to understand the needs of visitor and offering them additional information to enjoy their stay in the hotel and the city.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Keeping accurate records on check in and maintaining data confidentiality.
Casino Host
Casino
Saint Quay Portrieux
11.2017 - 09.2022
- Increased volume and loyalty to the casino by building one on one relationships with guest.
- Resolved customer question, issues and complaints about the casino.
- Checked customer's ID.
Customer Service
Salomon
Barcelona
11.2009 - 09.2017
- Answered 30 calls per shift to assist with customer questions and concerns to improve satisfaction in french and english ( Canada).
- Provided excellent service and attention to customers through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Education
BTS International Trade -
University De Lorraine
Metz08-2009
Skills
Customer service skills
Customer service development
Problem solving
Ability to work under pressure
Ability to work in a team
Fast learner
Languages
French
First Language
English
Upper Intermediate (B2)
B2
Spanish
Upper Intermediate (B2)
B2
Italian
Upper Intermediate (B2)
B2
Timeline
Receptionist
Ostello Urban Pop
10.2022 - 02.2024
Casino Host
Casino
11.2017 - 09.2022
Customer Service
Salomon
11.2009 - 09.2017
BTS International Trade -
University De Lorraine
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