Moona Gheziel
Customer Care Specialist | Multilingual
Villeneuve-lès-Maguelone
Profil professionnel
Multilingual professional with experience in customer care and international environments. Strong ability to handle complex requests with clarity and empathy. Experienced in high-volume support, process improvement, and cross-cultural communication.
Vue d'ensemble
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Expérience
Front Desk & Administrative Support
German Red Cross - Refugee Center
Berlin
2023.06 - 2025.04
- Supported individuals in vulnerable situations with empathy and clarity
- Managed administrative intake and ensured high data accuracy
- Communicated with people from diverse cultural backgrounds
- Helped onboard and support new team members
Operations & Logistics Coordinator
Recordsale GmbH
Berlin
2016.09 - 2022.06
- Managed high-volume customer requests (B2B & B2C)
- Ensured clear problem resolution and high customer satisfaction
- Identified recurring issues and contributed to improving internal processes
- Adapted communication to diverse customer profiles and complex situations
- Participated in onboarding and supporting new hires
Production & International Operations Coordinator
Green Me Filmfestival GmbH
Berlin
2015.10 - 2016.02
- Coordinated logistics and operations for a large-scale eco-focused film festival (7 venues, 40 screenings, closing gala)
- Led and coordinated a team of 10 interns in a fast-paced environment
- Developed and managed partnerships, including sponsor negotiations
- Adapted and localized content for digital and print communication
Formation
Master's Degree - Intercultural Communication Studies
Europa Universität Viadrina
Frankfurt, Oder 2012.10 - 2015.09
Bachelor’s Degree - Applied Foreign Languages
Université Lumière Lyon II
Lyon 2007.09 - 2010.09
University Diploma in International Relations - Translation and International Relations
ESTRI
Lyon 2007.09 - 2010.06
Compétences
Project Coordination & Operations
Logistics & Administrative Organization
Digital Tools & Database Management
Team Onboarding, Training & Support
Cross-cultural Communication & Complex Situations Handling
Clear & Confident Communication (Phone, Chat & Email)
Certificats
- Certification "Cambridge Advanced" LSC School of Language, Toronto.
- Certification PWD "Prüfung Wirtschaftsdeutsch International", Franco-German Chamber of Commerce and Industry, Lyon
Languages
French
Langue maternelle
German
Langue maternelle
English
Courant
Informations complémentaires
- Music: event organization, DJing, community radio, singing & music production
- Cultural and exploratory travel
- Sports: table tennis (15+ years)
- Photography
Chronologie
Front Desk & Administrative Support
German Red Cross - Refugee Center
2023.06 - 2025.04
Operations & Logistics Coordinator
Recordsale GmbH
2016.09 - 2022.06
Production & International Operations Coordinator
Green Me Filmfestival GmbH
2015.10 - 2016.02
Master's Degree - Intercultural Communication Studies
Europa Universität Viadrina
2012.10 - 2015.09
Bachelor’s Degree - Applied Foreign Languages
Université Lumière Lyon II
2007.09 - 2010.09
University Diploma in International Relations - Translation and International Relations
ESTRI
2007.09 - 2010.06