Monique MÜLLER
Montfermeil,93
Summary
Dynamic professional with robust background in creating effective learning experiences. Designed innovative educational content that enhanced learner engagement and knowledge retention. Demonstrated expertise in instructional design and multimedia development, ensuring high-quality educational content delivery. Fluent in English, German, and French, curious about applying learning technology and AI to create impactful learning content.
Overview
14
14
years of professional experience
Work History
Learning Experience Designer
UKG
11.2021 - 10.2024
- Designed, developed, and deployed engaging learning material to address internal audiences and customers on a monthly release cycle.
- Collaborated with subject matter experts to create meaningful and accurate course content, ensuring optimal learning outcomes.
- Analyzed quantitative and qualitative metrics to identify content gaps and improve existing learning content.
- Boosted learner satisfaction by incorporating user feedback into iterative design processes, resulting in highly engaging course offerings.
- Streamlined content delivery by leveraging cutting-edge e-learning platforms and tools, enhancing accessibility for remote learners.
- Managed end-to-end project lifecycles for learning initiatives, ensuring timely deliverys.
- Established a culture of collaboration between cross-functional teams, leading to more efficient project execution and higher-quality learning experiences for endusers.
- Designed immersive scenarios and simulations to facilitate learning retention and improve skill acquisition.
German Content Manager
Datawords
07.2019 - 10.2021
- Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
- Managed content distribution to freelance linguists, translation agencies, and customers.
- Edited and proofread German translations for accuracy and readability, maintaining a high standard of grammar and style consistency.
- Presented monthly reports on key performance metrics to senior management, providing insights into areas requiring attention.
Office Manager
Zschunke Avocats / Rechtsanwälte
09.2010 - 07.2019
- Handled sensitive information with discretion, maintaining confidentiality.
- Provided exceptional customer service when addressing client inquiries or concerns via phone or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring optimal scheduling for all participants.
Education
Master of Arts - Technical Communication And Localization
Université De Strasbourg
Strasbourg, France07-2019
Master of Arts - English Language And Applied Linguistics
Technische Universität Dresden
Dresden, Germany09-2009
Skills
- E-learning design in Articulate Rise
- Curriculum design and documentation in XML
- Cross-functional collaboration
- Translation and localization
- Adaptive learning
- Performance consulting
- HTML and CSS coding
- Accessibility compliance
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Interests
- Pottery
- Sewing
- Swimming
Timeline
Learning Experience Designer
UKG
11.2021 - 10.2024
German Content Manager
Datawords
07.2019 - 10.2021
Office Manager
Zschunke Avocats / Rechtsanwälte
09.2010 - 07.2019
Master of Arts - Technical Communication And Localization
Université De Strasbourg
Master of Arts - English Language And Applied Linguistics
Technische Universität Dresden
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