Mongikazi Dlela
BSc. Agriculture-Animal Production Scientist
Port Elizabeth
Summary
Offering solid foundation in sales strategies, eager to learn and develop further in sales engineering environment. Contributes quick grasp of technical concepts and effective communication skills, ready to use and develop organizational and analytical abilities in Sales representative role.
Overview
7
7
years of professional experience
1
1
Language
Work History
Sales Engineer Assistant
Faurecia Emissions Control Technologies
02.2023 - Current
- Supporting function across all the Sales Engineers.
- Repricing of Bill of material as per new contractual agreements with the customer
- Formulating new claims from existing business based on requirements within a certain period of time, Forex Exchange rates being the top priority
- Doing Tooling Audits and cash invoice tracking, ensuring payments are made on time.
- Implemented a system for tracking Cash flow, project progress, leading to improved transparency and accountability within the Sales Engineer team.
- Assisted in closing deals for high-profile clients through effective technical presentations and demonstrations.
- Coordinated with cross-functional teams including engineering, manufacturing, finance, and shipping departments to meet client requirements efficiently.
Inbound Customer Support Agent
Bolt
02.2020 - 07.2020
- Carry all inbound emails and calls where customers wrote and called in reporting incidences
- Being the medium between the customer and the drivers
- Making sure that clients financial information and any other information was safe as per internal processes
- Keeping the customers at ease and fully aware of all processes and Satisfied with the services
- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
Project Coordinator
FTCS International (SA)
07.2019 - 12.2019
- Organize training events in and outside the country for delegates
- Book hotels rooms and meals for the duration of the stay
- Communicate well with clients on a professional level and with clients of all over the world.
- Type important company reports, letters and type down minutes for some of the meetings which took place
Sales consultant
Platinum life
03.2019 - 05.2019
- Selling the product and our services to customers over the phone
- Maintaining a positive and professional relationship with customers so as to ensure future sales
Roadside assistant agent
Mercedes Benz South Africa
03.2018 - 12.2018
- Carry all inbound calls where customers call to report incidents and be the medium between the customer and the technician
- Keeping the customers at ease
- Ensuring that the customers are fully satisfied with the services
- Prepared equipment for technicians and trainees who came in for any events at the head office
Education
Grade 12 - Mathematics, Physics, Life Science, Geography, Eng
Mida School
Eastern Cape 04.2001 -
Bachelor of Science - Agriculture- Animal Production Science
University of Fort Hare
Eastern Cape- Alice 04.2001 - Current
Skills
- Performance tracking
- Client retention
- Excellent communication skills
- Good reporting skills
- Sense of urgency
- Target driven
- Self-managed
- Goal orientated
- Strong numeric skills
Organization skills
Organization skills
Accomplishments
- Chairperson of FOHAHEBE (Fort Hare at Her Best), This is an entertainment society where we basically kept the students entertained on campus safe rather than them being exposed to harm outside the campus.,
- Prefect for 2 consecutive year
- Head girl, Assigned to put the prefects to work and make sure their tasks were done
Attributes
- Reliable and consistent
- Adaptive to change and ability to multi task
- Possessing a confident and articulate telephone manner
- Experience in working shifts early mornings, afternoons and weekends.
- Flexible and Adaptable
- Ability to stay calm under pressure
- Committed to promoting high quality standards at all times
- Able to work as part of a team in a busy telephony environment
- High tolerance for stress
Criminal Offence
None
Personal Information
- ID Number: 9403170109083
- Health Status: Excellent
- Date of Birth: 03/17/94
- Gender: Female
- Nationality: South African Citizen
- Driving License: Code 10
- Marital Status: Single
Gym
This is the place where I get to offload at after a long day of hard work
Timeline
Sales Engineer Assistant
Faurecia Emissions Control Technologies
02.2023 - Current
Inbound Customer Support Agent
Bolt
02.2020 - 07.2020
Project Coordinator
FTCS International (SA)
07.2019 - 12.2019
Sales consultant
Platinum life
03.2019 - 05.2019
Roadside assistant agent
Mercedes Benz South Africa
03.2018 - 12.2018
Grade 12 - Mathematics, Physics, Life Science, Geography, Eng
Mida School
04.2001 -
Bachelor of Science - Agriculture- Animal Production Science
University of Fort Hare
04.2001 - Current
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