MOHAMMAD MONIR

Responsibilities:

• Crafted a variety of espresso-based drinks, including lattes, cappuccinos, and macchiatos, ensuring consistency and quality.
• Trained and supervised new baristas, providing guidance on coffee brewing techniques and customer service.
• Managed inventory levels, placing orders for coffee beans, syrups, and other supplies to prevent shortages.
• Developed and implemented new drink recipes, contributing to seasonal menu changes.
• Maintained a clean and organized workspace, following all health and safety regulations.

Achievements:

• Increased customer satisfaction scores by 15% through personalized service and attention to detail.
• Implemented a new inventory tracking system, reducing waste and saving the company 10% in supply costs.
• Recognized as Employee of the Month three times for exceptional service and teamwork.