Mohamed Emad Habib

• Analyze accounts and transactions patterns to determine existing fraud trends.
• Analyze chargeback data to identify fraud trends and prepares chargeback reports.
• Analyze customer behavior to identify fraudulent patterns and provide Customer/Captain insight using SQL (Database) programming language & Excel.
• Audit fraud processes to determine accuracy and compliance to SOP / Policy.
• Analyze captain payment cycles to identify fraudulent patterns/captains and prevent fraudulent cashout.
• Analyze data and information to provide insights and recommendations for engineering team to develop our scripts to prevent losses.
• Analyze issues and determines next steps.
• Analyze the portfolio and respective fraud strategies to optimize risk and reward.
• Apply analytical techniques to break apart complex, evolving fraudulent activities and trends.
• Assess and measure impact of technology, product, and process changes.
• Assist in the development and performance monitoring of fraud prevention and detection systems.
• Run daily/weekly/monthly reporting to identify and review potential fraudulent activity.
• Run daily/weekly/monthly reporting to audit and measure my team productivity.
• Conduct analyses on historical data to identify fraud risks trends not yet identified by the team.
• Replying on customer service agents (L1 & L2) inquiries about blocked/unblocked users or captains and suspicious transactions.

• Implement programs, plans, policies, and procedures in the interest of customer safety, security and risk reduction.
• Auditing on the supply offices to guarantee that our safety and security measures are applied.
• Replying about customers inquiries that related to their safety.
• Handel the critical situations that related to the customer's/captain's safety and security.

• Manage large amounts of incoming phone calls/e-mails.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

• Ensuring payments, amounts and records are correct.
• Working with spreadsheets, sales and purchase ledgers and journals.
• Recording and filing cash transactions.
• Invoice processing and filing.
• Help in preparing and maintaining audit budgets.