Mohamed Ezzeldin

• Responsible for managing global technical customer problems through Salesforce case handling and provide technical advice & guidance .

• Manage internal process (quality,technical support processes , expert) .

• applying Nokia methodologies in RCA & EDA (Gathering Facts,Perform analysis,Define & deploy the corrective action follow up to the closure) .

• Acting as a bridge between R&D, Product Management, Sales, and the customer.

• Using Jira tools in the escalations and communications with R&D .

• Using SQL inquiries to troubleshoot any database issue on WSNOC and Nokia PSS products .
• Managed time efficiently in order to complete all tasks within
  deadlines .
• Develop Risk plan before critical activity and shared with Local , NPI & project team .
• Leadership in cross-functional teams .

• Implementation Manager for STC mega IBS project (2g,3g,4g,5g)
• Scheduling activity and develop the activity plan
• Materials request & follow the logistic processes till they deliver to the site .
• requesting and managing all the input files (XML,SCF) for the site commissioning .
• Manage and coordinates with all stakeholders to deliver the project as per scope .
• managing subcontractors .
• participating in weekly customer meeting .
• Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
• Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
• Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
• Supports the Project Delivery Manager with site workflows and engineering processes.
• Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.

• RAN Access Operation 2G/LTE Back Office (Mobily account)
• Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
• Remote Site acceptance .
• Highlighted the SNAGS & OILS in new sites and assigned to project team to clear them .
• Managing filed engineers and provide them technical support during their activity .
• BH, Links & interfaces troubleshooting from RAN side (IP, E1
  GW ping test, X2,S1,ABIs,A,O&M,GB,MPLS …) -Work closely
  with the optimization team to maintain the network KPI's such
  as Path-Balance, IOI, HSR, DCR, Sleeping cells, RTWP,
  Throughput,RSSI , SNR , …)
• Fault diagnosis and rectification through BTS manager & CM
  manager on NOKIA BTS .
• Create Cases for LTE BTS technical issues .

• FO Engineer in Mobily Managed Service (MNS) For 2G -
  LTE-FDD/TDD
• Monitored and maintained network and software components according to established guidelines and best practices.
• Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
• Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
• Distribute Field teams to cases based on necessity and
  severity of incidents .
• Following escalation matrices internally and with customers
  Creating and following up all incidents based on agreed
  severity .
• Generating daily, weekly, quarterly and annual reports for all
  network nodes, observing and escalating any abnormalities
  or repetitive faults, and following up till resolution.
• Calculating daily and weekly SLA reports for whole network, ensuring SLA values are met and report any breaches in the SLA .

• RIC Engineer MOBINIL 2G MULTIRADIO SWAP PROJECT
  Remote assistance through NetAct to Field Engineers during
  configuration up gradation, Swap & other BSS Activities to
  ensure these activities within given time frame & outages .
  
  • Support FLM/SLM in trouble shooting operational issues on BSS
  • GPRS/EDGE implementation on Nokia sites .
• Monitoring the KPIs by Pre & Post Activities, Rectification & Trouble shooting of
  • Degraded Cells
  • Site Creation through XML (2G)
  • New site on air testing
  • Supports site Integration (Drive Test & Optimization.
• Established effective risk mitigation strategies by conducting thorough impact assessments before changes were implemented.
• Provided valuable support during incident response activities by swiftly locating affected configurations, facilitating faster resolution times.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• PAT & FAT acceptance (Civil,E&M,MW,BSS,RF)
• Follow Acceptance document by customer .
• Follow and manage the subcontractors .
• Prepare necessary paperwork for completion of work and get
  it authorized by customer after their inspection .

Orange & Vodafone 2G-3G Project
• Motorola BSS site commissioning engineer
BSS signaling links Troubleshoot on RSL, GBL, GDS, GSL, XBL,
OML, MTL .
• Making CIC test after downloading new BSC or axcdr .
• System connection between BSC, aXCDR, PCU, MSC, OMC
Working in Antenna swap and installation (Single band, dual
band & 3G) .
• Feeder testing using site master (VSWR, SWR, DTF, CL, RL) .
• Site expansion & upgrade .

• Cairo, Egypt (Etisalat Egypt) -Site acquisition/RF Survey :
• Engineer for 3rd GSM operator -Site Survey, site selection,
  getting site coordinates using GPS (Longitude & latitude) .
• Managing the contract between the customer site owner .
• Making site report including all the data about site before starting civil work (Building height, site layout, obstacles, site panorama, rent price after dealing with owner, etc..) .
• Responsible for researching zoning codes and regulations that might affect the development of a telecommunications site .
• Providing antenna height, orientation and azimuth of antennas .